Madeleth Ann Cavales

Madeleth Ann Cavales Client Service Associate/VA Knowledgeable and dedicated client service associate with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients. Work History 2015-07 - Current   Client Service Associate BDO Unibank, Inc, Dumaguete City, Negros Oriental Addressed customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. Provided elevated customer experience to generate loyal clientele. Process day to day transactions such as cash and cheque deposits, currency conversion, withdrawals, cross-selling Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs. Rapidly and efficiently prepared customer and ATM cash and change orders. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. Managed over 200 transactions per day 2017-07 - 2020-05   Virtual Assistant STUDENTRDH, Vancouver, Canada Completed administrative tasks by performing business correspondence, transcription and data entry. Analyzed and compiled data to prepare comprehensive reports for management. Transcribed and organized information to assist in preparing speeches and presentations. Performed research to collect and record industry data. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Completed forms, reports, logs and records to quickly handle all documentation for human resources. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Developed marketing content such as blogs, promotional materials and advertisements for social media. Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets. Increased customer engagement through social media. Increased sales by 15% from start of business. 2016-11 - 2017-01   Virtual Assistant GreaseBook, CA Data entry, Internet research, blogging, Social Media Marketing), Greasebook is developer of mobile oilfield apps. Tasked to edit and post content given through shared documents to social media sites and website. Search Google if content company has same as other posts. Used MeetEdgar for scheduling posts on Social Media sites, like Facebook, Twitter, LinkedIn. Completed administrative tasks by performing business correspondence, transcription and data entry. 2014-04 - 2016-01   Social Media Marketer Lexington Creative, Australia Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. Post to different social media account of famous artist to promote their app Sharing mobile application product to different social media platform Increased sales by promoting mobile applications through Facebook. Managed more than 5 Facebook pages for product promotion. 2014-11 - 2015-01   Meter and Billing Assistant(OJT) NEGROS ORIENTAL II ELECTRIC COOPERATIVE, Dumaguete City, Negros Oriental Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services and company information. Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Entered orders into computer database system. Scanned documents and saved in database to keep records of essential organizational information. Drafted reports for upper management as directed. Produced monthly reports using advanced Excel spreadsheet functions. Verified data files prior to entry to maintain high data accuracy. Reviewed and updated client correspondence files and database information to maintain accurate records. Organized, sorted and checked input data against original documents. Tracked and maintained records for Finance department. Education 2011-06 - 2015-03   BBA: Accounting And Business Management Silliman University - Dumaguete City 2007-06 - 2011-03   High School Diploma St. Louis School - Don Bosco - Dumaguete City 2001-06 - 2007-03   Elementary Graduate West City Elementary School - Dumaguete City Accomplishments Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Used Microsoft Excel to develop inventory tracking spreadsheets. Affiliations Independent Order of Odd Fellows Philippines Est. 2012 - member Contact Address Dumaguete City, Philippines, 6200 Phone - E-mail -WWW https://zety.com/profile/madelethann-cavales/475 Skills Customer service Administrative support Social Media Management Database Management Sorting and labeling Mail handling Business administration Client Relationships Account Management Service Recommendations Database Management Corporate Processes And Procedures Troubleshooting Order Fulfillment Strategic Sales Knowledge