Madeleine Fresnido Peñaredondo
63 Pulong Gubat
Balagtas Bulacan, 3016
Mobile Number:- /-
Email Address:-
PERSONAL DATA:
Age: 32
Date of Birth: April 9, 1984
Gender: Female
Civil Status: Married
Nationality: Filipino
WORK EXPERIENCE:
1. POSITION: Human Resource Manager (Admin) (Part-Time)
Duration: April 30, 2015 – Present
Company: Jubilant Youngster Academy Inc.,
Company/Industry: Private School
Location: Santol, Balagtas Bulacan
Department: Admin
Job Description:
- Responsible with the recruitment, training, career development, employee relations, disciplinary issues, compensation and benefits of all teaching and non-teaching staff.
- Oversee the school especially when the Owner/Principal is not around.
- Responsible in daily reports.
- Responsible for supporting the needs of the executives and provide them with administrative support and performs numerous duties for them.
2. POSITION: Customer Service Administration Level 2 (Point Person)
Duration: February 1, 2013 – April 30, 2013
Company: Orchid Cybertech Services Inc. (TPG Internet)
Company/Industry: In House Call Center
Location: 21F Robinson Equitable Tower, Ortigas, Center Pasig City
Department: Administration
Job Description:
- Manage the queue and the team members at all times.
- Oversee the team especially when the Team Leader is not around.
- Responsible in daily reports and assignment of break schedules.
- Coordinate with other teams and departments in resolving customer’s issues and concerns.
- Report team’s performance to the Team Leader.
3. POSITION: Customer Service Administration Level 2
Duration: October 1, 2011 – January 31, 2013
Company: Orchid Cybertech Services Inc. (TPG Internet)
Company/Industry: In House Call Center
Location: 21f Robinson Equitable Tower Ortigas Center Pasig City
Department: Administration
Job Description:
- Communicate with customers either by phone or by email and ensure that their issues are properly addressed and best resolutions are provided in a timely manner.
- Coordinate with other teams and departments in resolving customer’s issues and concerns.
- Process customers request on the system and educate them on the succeeding steps and procedures.
- Respond to the customer's email to inform them that the request has been processed.
- Submit daily productivity report of the team to the Team Leader.
4. POSITION: Customer Service Administration Level 1
Duration: July 28, 2010 – September 30, 2011
Company: Orchid Cybertech Services Inc. (TPG Customer Service)
Company/Industry: Call Center
Location: 21f Robinson Equitable Tower Ortigas Center Pasig City
Department: Administration
Job Description:
- Accurately address customer's request and query by replying to their email. The queries include the following:
- Account details
- Billing Inquiries
- Process Inquiries (Change of Plan and Change of Location)
- Submit daily productivity report of the team to the Team Leader.
5. POSITION: Customer Service Representative
Duration: January 18, 2010 to July 27, 2010
Company: Orchid Cybertech Services Inc. (TPG Customer Service)
Company/Industry: Call Center
Location: 21f Robinson Equitable Tower Ortigas Center Pasig City
Department: Customer Service
Job Description:
- Answers the customer's call and properly address their request and inquiries. The inquiries include the following:
- Account Information
- Billing Inquiries
- Change of Plan Inquiries
- Change of Location Inquiries
- Cancellation Inquiries
6. POSITION: Technical Support Representative / Customer Service Representative
Duration: July 18, 2007 to October 2009
Company: Sitel
Company/Industry: Call Center
Location: Cyber One Buidling, Eastwood City, Quezon City
Department: Pitney Bowes – Billing and Shipstream Department
Job Description:
- Answers the customer's call and properly address their request and inquiries. The inquiries include the following:
- Account Information
- Billing Inquiries
- Troubleshooting of Postage Meters Software on their computers
7. POSITION: Technical Support Representative
Duration: October 13, 2005 to October 2006
Company: Sitel
Company/Industry: Call Center
Location: Cyber One Building, Eastwood City, Quezon City
Department: Pitney Bowes
Job Description:
- Answers the customer's call and properly address their request and inquiries. The inquiries include the following:
- Account Information
- Billing Inquiries
- Account Disputes
- Assist the customers on their technical concern and provide step by step troubleshooting techniques over the phone.
- Provide excellent service to the customer by satisfying their needs.
8. POSITION: Back Office Staff
Duration: April 2005 to September 2005
Company: AIG (Global Staff Recruitment Search)
Company/Industry: Credit Card Company
Location: San Miguel Properties Center, Ortigas Center Pasig City
Department: Back Office – Customer Service
Job Description:
- Perform clerical work such as sending copies of Statement of Account, encode records on the company’s database and send daily report to the Supervisor.
- Ensure that all customers receive their Statement of Account on time.
EDUCATION:
Education Level: College Graduate
Education Field: Computer Science/Information Technology
Course: Associate in Computer Technology
School/University: STI College - Caloocan
Graduated: October 2004
