Madel Jamolin Nahid

Madel J. Nahid GENERAL VIRTUAL ASSISTANT | CUSTOMER SERVICE SPECIALIST PROFILE Confident Customer Service Representative passionate about serving customers ensuring they get quality and efficient service. Thrives in a challenging and fast-paced environment. CONTACT-madelnahid.mystrikingly.com WORK EXPERIENCE EDUCATION Patient Care Coordinator Cebu Normal University Bachelor of Arts in English Language- TRAININGS AMAZON SELLER VA MASTERCLASS January 2022 SKILLS AND EXPERTISE Customer Service Web Research Email Management Administrative Tasks Data Entry TOOLS Canva Google Drive Task Management - MeisterTask Freelance January 2022 - June 2022 Maintain patient account and record patient information Setting up patient appointments via email, text, and phone calls Manage schedule of Client to ensure quality and efficient work Enterprise Services Assistant June 2018 - January 2022 Philippine Economic Zone Authority Works with various Manufacturing Companies Handles import and export transactions of companies inside the ecozone Organization and evaluation of repertorial permits Customer Service Representative February 2017 - May 2018 Teleperformance Philippines, Inc. • Handles inbound calls, responding to customer's inquiries • Booking hotel reservations for international clients