Madel Cortes Arcenas
Nivel Hills Busay Cebu City
Email:-Mobile No. :-
SUMMARY
Resourceful Call Center Representative who consistently meets and exceeds productivity goals, proven capacity to troubleshoot issues to resolve issues quickly. Maintain a high level of professionalism, patience and efficiency to maximize customer dissatisfaction and increase customer loyalty.
Highlights
TroubleshootsHighlights
Service and support Trainer
Computer software savvyConflict resolution
FriendlyProblem solver
People personCritical Thinker
Experience:
Ebusiness BPO Inc.
Cebu business park, Ayala Cebu City
Customer Service Representative
Address customer service inquiry in a timely manner.
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Achieved customer satisfaction rating 95% within 6 months, exceeding corporate target.
Teletech customer care
15th floor FLB building, PUV Terminal, Cebu business park, Ayala Cebu city
Sales chat support
Properly directed chat queues to improve chat flow.
Made reasonable procedure exceptions to accommodate unusual customer request.
Provided accurate and appropriate information in response to customer queries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Greenwire Outsourcing INC.
15th floor China bank building. Ayala business park, Cebu City
Sales Executive
Offering product to customers and to ensure customer satisfaction
Hitting the sales target of at least 200 sales per month.
Ensuring sales for each assigned campaign.
Helping customers placing order over the phone and provide information about the product they are getting.
Versatil Marketing
Virtual Appointment Setter/ Homebased
Outbound calls, qualify customers for a Health insurance
Able to familiarize the script rebuttals very well to make potential customers.
Reach the minimum transfer quota in a day.
