Macy Rhea Malabanan
Virtual Assistant | Administrative Support
I am a well-organized and efficient entry-level virtual assistant
with experience in customer service and human resources,
Contact
where I have honed my skills in communication, problemsolving, organizing, time management, email management, and
Phone
handling administrative tasks.
Email
Experience
--
Address
Block 9 Lot 8, Rosa 1
Subdivision, Brgy. United
Bayanihan, City of San Pedro,
Laguna 4023
Education
October 11, 2021 - January 12, 2024
Sagility (BV) Philippine Branch
CUSTOMER SERVICE REPRESENTATIVE (Healthcare Account)
Respond to customer emails and phone calls to give them
the details they need about benefits, eligibility, and claims.
Fairly resolve customer complaints.
BACHELOR OF SCIENCE IN
Escalate customer concerns to managers and supervisors if
BUSINESS ADMINISTRATION
necessary.
MAJOR IN HUMAN RESOURCE
Learn about the products offered by the business.
DEVELOPMENT MANAGEMENT
Provide exceptional customer support in every phone call.
Polytechnic University of the Philippines
- San Pedro, Laguna Campus
June 2015 - April 2019
Skills
Human Resources
Administrative Expert
Communication skills
Decision-making skills
Email Management
Customer Service
Email Support
Attention to detail
August 2, 2019 - May 3, 2021
AlternativePower Solutions, Inc
HUMAN RESOURCE STAFF
Record the time in and out of employees from different
project sites in MS Excel for payroll.
Issue a Notice to Explain and a Disciplinary Action Memo to employees
who violated company policy.
Monitor the employee’s attendance, including leave files and
absences without official leave.
Do summaries of employees' attendance and prepare reports
for the management.
Attend to the concerns of employees about unpaid days and
overtime.
Organizational skills
Time Management
Tech-savvy
Tools
Canva
Trello
Asana
Google Calendar
Calendly
Hubspot
Google Worskpace
Training and Certifications
CERTIFIED HUMAN RESOURCE ASSOCIATE - Passer
Human Resource Educators’ Association of the
Philippines, Inc.
Certification # CHRA-
Issued date: January 25, 2022
SOCIAL MEDIA MANAGEMENT - ONLINE COURSE
ProVA
Issued date: March 4, 2023
