Macreene Jam Delos Santos

Macreene Jam Delos Santos - ·-· San Pablo Village, Cotabato City, Philippines DATA ANALYST | VIRTUAL ASSISTANT | FREELANCER A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. KEY COMPETENCIES P&L Management Strategic planning Client relationships Financial reporting Business Analysis Business development Postgres SQL PowerBI Phyton PROFESSIONAL EXPERIENCE Refocus Philippines Aug 2022 - July 2023 Business Analyst Results-oriented business analyst with a track record of driving successful projects and optimizing business processes. Experienced in conducting thorough requirements analysis, facilitating stakeholder collaboration, and delivering actionable insights. Proficient in data analysis, process improvement, and solution design. Committed to enhancing organizational performance through strategic analysis and effective project management. Responsibilities Gather and document business requirements, conducting interviews and workshops with stakeholders. Analyze data to identify trends and insights for informed decision-making. Map and improve business processes to enhance productivity and efficiency. Develop business cases, conduct cost-benefit analyses, and evaluate project feasibility. Design and evaluate solutions that align with business goals and objectives. Support project management activities and ensure effective communication with stakeholders. Create and maintain documentation, including requirements documents and reports. Drive continuous improvement initiatives to optimize business processes. New York Hotel Feb 2021 - June 2023 Online Customer Service and Reservations Officer Customer-centric virtual assistant with a strong background in customer service and reservations office operations. Proficient in providing exceptional customer support, managing bookings, and ensuring seamless communication. Skilled in handling inquiries, resolving issues, and delivering personalized service. Experienced in utilizing virtual tools and technologies to streamline operations and enhance customer satisfaction. Committed to delivering efficient and professional assistance to ensure a seamless customer experience. Responsibilities scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Handling customer complaints, customer support, email support ON Hotel Phuket, Thailand Resident Manager May 2016 - Nov 2020 The Crib Patong (Phuket, Thailand) Front Office Supervisor June 2015 - May 2016 Krabi Tipa Resort (Krabi Thailand) Front Office Supervisor Dec 2014 - June 2015 Mai Khaolak beach Resort & Spa (Khaolak, Thailand) Front Office Supervisor Nov 2013 - June 2014 Best Western Ao-Nang Bay Resort & Spa Anyavee Railay Resort, Krabi Thailand Aug 2012 - Aug 2013 EDUCATION Nueva Ecija Colleges Graduate Diploma in Bachelor of Science in Tourism Management Refocus co.,LTD Graduate with full certificate in Data Analytics