Maclord Sochima Onyenjuala

PROFESSIONAL SUMMARY MACLORD SOCHIMA ONYENJUALA Highly organized and detail-oriented Customer Service Representative with over 3 years of experience in remote work environments. Adept at managing high volumes of calls, providing exceptional customer service, and efficiently resolving customer issues. Proven ability to build strong relationships with customers, exceed performance goals, and adapt to CONTACT - dynamic call center environments. Proficient in CRM tools, problemsolving, and maintaining customer satisfaction in fast-paced settings. -Lagos Nigeria linkedin.com/in/maclord2020/ CORE SKILLS EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE 01/2024 to Current (Remote) Digital Witch Support Community, Lagos, Nigeria Delivered resolution for customer inquiries on first contact at an 80% success rate, utilizing strong communication and problem-solving skills. Customer Service Acted as a single point of contact for customers, ensuring their needs were CRM Tools met and building strong, supportive relationships. Communication Managed high-volume customer queries through effective multitasking, Problem-solving handling over 50+ calls daily, and improving on-hold wait times. Sales/Marketing Time Management Project Management Adaptability Appointment Setting 1. Strong verbal and interpersonal communication skill. 2. Exceptional attention to detail, Multi-tasker, commitment and accountability 3. Collaborative team player with a positive work ethics. 4. Eager to learn and adapt to new challenges in a dynamic environment. CERTIFICATIONS Salon Receptionist 2022 - 2023 (Part-time, On-site) NMA BEAUTY SALON, NIGERIA Provided front desk support, greeted clients, and scheduled appointments to ensure efficient salon operations. Managed customer inquiries, resolved complaints, and maintained a positive customer experience. Utilized interpersonal skills to build rapport with clients and foster long-term relationships. VIRTUAL ASSISTANT Portia Darby, MD, United States 2020 – 2022 (Full TIME, Remote) Managed complex travel itineraries and streamlined calendar management, achieving 55% cost savings while improving overall productivity by 70%. Ensured timely and clear communication with stakeholders, leveraging strong organizational and multitasking skills. Customer Success Fundamentals Technical Support Fundamental Customer Service Foundation Customer Service: Problem Solving and Troubleshooting (2018) Professional Diploma Of Virtual Executive Assistant ALX AiCE - AI Career Essentials EDUCATION 2013 - 2015 ABIA STATE POLYTECHNIC NATIONA DIPLOMA IN ARCHITECTURE 2017 - 2019 ABIA STATE POLYTECHNIC HIGHER NATIONA DIPLOMA IN ARCHITECTURE