Mackenzie Rich

MACKENZIE RICH Operations Manager | AI Developer E- q www.linkedin.com/in/mackenzie-lea-rich - DeLand, FL SUMMARY SKILLS Passionate about team success and operational excellence, I bring a proven track record of transforming organizations through strategic implementation and meticulous attention to detail. With a drive for growth and a commitment to continuous learning, I thrive in dynamic environments, adeptly navigating challenges while driving cost efficiencies and fostering robust growth. Sales Strategy Operational Efficiency Software Troubleshooting Slack Microsoft KPI Analysis GoHighLevel PROFESSIONAL EXPERIENCE EDUCATION AI Expert Developer Outlier 08/2023 • • • Present Bachelor of Science, Education Remote Work with diverse AI models, providing detailed feedback and corrections to enhance performance and accuracy. Conduct thorough testing of AI models, identifying errors and inconsistencies, and implementing corrective measures. Partnered with cross-functional teams to understand project requirements and deliver AI solutions that align with client goals including work with Meta and Google. University of Central Florida 2015 g • • • Present Orlando, FL Transformed operations of medical office through modernized staff training and online learning platform implementation. Drove offices to achieve a 297% increase in monthly revenue within a single quarter. Maintained regular communication with CEO, delivering key performance indicators and strategic solutions for operational challenges. Conducted weekly training sessions and reviews to foster transparency and operational consistency.  ACHIEVEMENTS * • • 04/2022 HOA Restaurant Holder 01/2017 06/2023 Pride: Proud of significantly driving financial growth in a short period, demonstrating my ability to implement effective sales strategies. Orlando, FL Managed diverse responsibilities including treatment coordination, insurance billing, and remaining financial obligations. Established crucial B2B partnerships, coordinated executive travel, and planned all external marketing events. Delivered outstanding outcomes including a 480% increase in monthly sales in 2 quarters, consistently exceeding $185,000 in monthly collections. Lead Trainer • • • • • Revenue Boost 297% increase in monthly revenue at NexMed Clinics within a single quarter. NexMed 06/2020 Operational Efficiency Exceptional at identifying and eliminating inefficiencies to enhance overall operational performance and cost-effectiveness. Case Manager & Sales Lead • Transformational Leadership Proven ability to transform operations and drive significant revenue growth through strategic implementation and team training. NexMed 04/2022 Orlando, FL STRENGTHS Operations Manager & Lead Sales Manager • 2019 Daytona Beach, FL  Employee of the Year 2019 Employee of the Year among 17,000 employees at HOA Restaurant Holder. Pride: Honored to be acknowledged for exceptional performance and dedication, standing out among a large workforce. Recognized as the 2019 Employee of the Year amount 17,000 employees. Drove sales metrics beyond targets as Lead Trainer. Exceeded in sales for global brand responsible for $1 billion in revenue. Top 1% corporate trainer, emphasizing guest hospitality, service, and sales. Expanded brand reach through community events and national promotions. INDUSTRY EXPERTISE Sales Strategy and Execution Operational Efficiency HR & Employee Relations AI Model Training and Correction www.enhancv.com Powered by 