Macjune D Tolentino

MACJUNE D. TOLENTINO EXPERIENCE Tech Consultant | MadFalcon Technology Consulting July 2018 to Present Infrastructure Director | HCX Technology Partners June 2015 to July 2018 Created a 5-year Infrastructure rehabilitation plan for HCX to address IT Infrastructure related issues Streamlined Infrastructure operations within HCX by establishing reporting standards and metrics gathering and targets which was later on adopted by other departments PROFILE SUMMARY A seasoned executive who has more than 22 years of experience in the Information Technology space, specializing in IT Infrastructure, IT Operations, IT Infrastructure Security, Service Delivery, Project Management, Strategic Planning, and People Development Managed and supervised HCX Office Renovation Initiated partnership with Automation Anywhere and established the RPA Capability within HCX Developed and implemented several policies, procedures, operational support processes which includes IT policies, InfoSec policies, Business Continuity and Disaster Recovery policies and procedures, Service Management processes and operational procedures, etc. - www.linkedin.com/in/macjune Turned around performance and morale of the HCX Infrastructure Team LEADERSHIP PROFILE Service Delivery Line Manager | Ericsson April 2014 to June 2015 Contributed to the strategic planning and direction of the Philippines OSS/BSS Team Turned around performance and morale of the Philippines OSS/BSS Team Created the Philippine OSS/BSS Competency framework Created strategies to improve the technical competencies of the Philippines OSS/BSS Team Creates IT Strategies and transformation programs that enhances IT operations Consistent in improving team performance and ability to rally members towards a common goal Ability to increase competency of team members within a short period of time October 2011 to April 2014 Creates new service offerings and business opportunities to potentially increase sales and revenues Turned around performance of the SCJ BPT Manila and European Application Hosting Team Leads complex projects within an organization Global Application Hosting Manager | SC Johnson Created the Technical Competency framework for the SCJ BPT Application Hosting Department Provided leadership to concurrent BPT Application Hosting projects within ASIA, EURAFNE, and Americas Regions Developed and implemented several policies, procedures, operational support processes which includes service management processes and operational procedures, etc. TECHNICAL PROFILE Ability to learn different technologies (e.g. PeopleSoft, VMWare, WebSphere, WebLogic, Automation Anywhere, etc.) High proficiency in Technical Architecture, design, and consulting Various Executive Roles | Accenture January 2003 – October 2011 Developed the IO Automation Service offering within the Infrastructure Services Unit in the Philippines Developed the service offerings for the IO Shared Services and Managed Services within the Infrastructure Services Unit in the Philippines Developed and implemented several policies, procedures, operational support processes which includes security policies, service management processes and procedures, etc. Turned around negative business performance within the Infrastructure Capability under Solutions Services within Accenture Philippines Delivery Center Attained the most number of Oracle certifications within just a week that has been instrumental for Accenture to attain Diamond level partnership with Oracle Instrumental in attaining the ISO 27001, BS7799 Certification Contributed and ensured that projects are CMMi Level 5 compliant Created the IO Technical Competency framework for Systems and Network Administrators Provided leadership to various projects and engagements from different industries (banking, utilities, products, telco, government, etc.) under the Solution and Services group of Accenture Philippine Delivery Center Ability to manage highly technical group (i.e. Systems, Database, Network, Security Administrators) CERTIFICATIONS Certified Advanced RPA Professional PMP ITIL v3 Foundation Sun Chip Multithreading (CMT) Servers Sales Specialist Sun SPARC Enterprise Server Sales Specialist Sun SPARC Enterprise Server Pre-Sales Specialist Sun Chip Multithreading (CMT) Servers Pre-Sales Specialist Oracle Sun Solaris Sales Specialist Oracle Solaris Support Specialist Oracle Solaris Pre-Sales Specialist Sun Certified Network Administrator Sun Certified System Administrator Certified Solaris Administrator 2 Solution Center Manager | Sun Microsystems July 1998 - January 2003 Established the Sun Solution Center in the Philippines EDUCATION Established the first CRM/Ticketing Tool used by the Sun Solution Center Contact Center and Sun Engineers M.A. Applied Business Economics Established the first R&D laboratory for Sun Philippines Among only the 3 who completed the program within 1 and a half year while fully employed First to establish a standard for reporting and metrics gathering June 2002 | UA&P B.S. Computer Engineering Support Lead/Engineer | Sun Microsystems April 1996 | DBTC May 1996 – July 1998 First Sun Certified Engineer in the Philippines Instrumental in training and increasing the number of Sun Certified Engineers in the Philippines Handled various projects from various industries Provided Tier 2 and 3 technical support to various companies Conducts Systems/Network Administration courses 3 Graduated with Academic Excellence and consistently received the Certificate of Scholastic Excellence every year