Maciej Waldemar Ochocki

Maciej Ochocki SENIOR MANAGER PROFILE SKILLS Result driven Senior Manager with over 14+ years' of professional experience in IT business. Passionate about cybersecurity and about ways to enhance global Network Security DPIA PCI DSS Commercial Escalation and Alert Management Risk Management ISO 9001, 14001, 20000, 27001, 50001 Automation and Optimization CONTACT INFO cybersecurity resilience. Driven by a commitment to a secure digital future. Phone: - E-mail:-LinkedIn: https://www.linkedin.com/in/maciejochocki-3b3711b4/ PROFESSIONAL EXPERIENCE BAAS IT RISK OWNER Aion Bank January 2025 - Now CERTIFICATIONS ITIL Foundation Professional Scrum Master trainee (no exam) Problem and Incident Management DevOps Fundamentals trainee (no exam) ISO Certificates: 14001, 50001 Risk Management in ISO 9001 LANGUAGES Polish - Native English - Bilingual German - Conversational Risk Identification and Assessment. Development and Implementation of Mitigation Strategies. Policy and Documentation Oversight. Ensuring adherence to relevant regulations and guidelines, such as the European Banking Authority (EBA) guidelines, Digital Operational Resilience Act (DORA), GDPR and the AI Act. Monitoring the effectiveness of implemented risk controls and strategies, making adjustments as necessary to address emerging risks or changes in the operational environment. GLOBAL CAPABILITY OWNER Responsibility over AAA, RAS, Isolation and segmentation, Posture Assessment, 802.1x authentication processes. Set and implemented strategic goals and initiatives to align with company vision. Organized and managed multiple teams of employees. DELIVERY EXCELLENCE LEAD Led a Delivery Excellence Team in GDC Poland, holding the accountability for Innovation and Automation, ISO certifications, SDMo, Risk Management, Standardization and Optimization, escalations, Service Level Management, Customer Satisfaction and multiple other aspects of Service Delivery. Led strategic alerts for CEE, Nordic and NWE accounts. Responsible for driving customer satisfaction and quality management to ensure attainment of metrics and goals. Credit Suisse / UBS Bank February 2023 December 2024 Fujitsu Technology Solutions May 2020 - January 2023 SENIOR SERVICE DELIVERY MANAGER Fujitsu Technology Solutions April 2017 - April 2020 SERVICE DELIVERY MANAGER Fujitsu Technology Solutions June 2016 - March 2017 INFORMATION TECHNOLOGY MANAGER Fujitsu Technology Solutions November 2013 - May 2016 Managed a Team of seasoned Service Delivery Managers providing service for 30+ Customers from CEE, Nordic and NWE regions. Held financial accountability over teams' budgets and Profit and Loss responsibility over Customers budgets. Led commercial discussions with Customers, based on implementation of automations and optimizing services that led to setting up of new business, extending current contracts and building up new opportunities. Developed and implemented strategies to improve operational efficiency, reduce costs and optimize resources. Implemented process improvements that resulted in increased customer satisfaction ratings by the average of 20%. Collaborated closely with cross-functional teams such as IT, Sales, Marketing, HR and Finance. Managed a Team of seasoned Service Delivery Managers providing service for 30+ Customers from CEE, Nordic and NWE regions. Performed service reviews for Partners and Customers, planning and implementing improvements and repair actions. Held overall responsibility for Service Level Management and Continuous Improvement processes Managed Service Levels of existing insourcing contracts, optimized quality of Service Level Management. Acted as single point of escalation and ownership for respective applications, to ensure incident, problem, change and release management are in line with SLAs, including cross-tower integration as necessary. Led Problem Management and Root Cause Analysis procurement. Led Incident Management in cost-risk environment, Major Incident Management in high-stress environment. Responsible for implementation of new tools, processes, procedures, Service Level Agreements for the Customers. Building long time strategies for Project development. Built and mainted continuous service improvement plans for the Customer and Internal Organization. Utilized Active Directory to manage user accounts, group policies, and permissions.