Macey Walter

 AREAS OF EXPERTISE Sales Web design WordPress development Chat support Customer service Article writing PERSONAL SKILLS Attentive to detail Target driven Conceptual thinker Problem-solving Competitive PERSONAL DETAILS Salem Mukuri Wasike Lavington Nairobi Phone: - E:- Driving license: Yes Language: English Macey Walter Sales Enthusiast PERSONAL SUMMARY A multi-skilled web designer with good all-round design and sales expertise. Very capable with an ability to expedite the resolution of customer problems and complaints to maximize satisfaction. Experienced in presenting, promoting and selling products and services using solid arguments to existing and prospective customers. Having excellent interpersonal skills, a good communicator, emotionally mature; calming and positive temperament with an understanding disposition. Now looking for a new and challenging position – especially in the web design sector, which I’m so passionate about – one which will make best use of my existing skills and experience and also further my personal development. WORK EXPERIENCE Directly.com CHAT SUPPORT & CUSTOMER SERVICE May 2021 – Feb 2022 Working with customers to answer questions and provide real-time support for their concerns. Duties: Working strictly with sales or troubleshoot technical issues. Responding quickly through live chat and providing courteous and professional customer service including training on minor repairs. Webpinn WEB DESIGN & DEVELOPMENT Jan 2019 – April 2021 Designing and implementing websites for companies using the WordPress creation tool; responsible for both front-end and back-end development, including the implementation of themes and plugins. Duties: Creating attractive and user-friendly websites according to client specifications. Xtranet Communications TELEMARKETER June 2018 – Jan 2019 Influencing existing and potential customers to buy cybersecurity packages by cold calling and answering requests. Duties: Cold calling people using a given phone directory to sell packages. Providing information about package features, prices etc. in a persuasive way to generate sales. KEY SKILLS AND COMPETENCIES Ability to create and deliver solutions tailored to the audience needs. Web design: Good familiarity with WordPress including themes and plugins Impeccable communication and relationship management skills. Excellent sales skills. ACADEMIC QUALIFICATIONS BSc. Information Technology UON 2014 - 2018 A levels: Maths (A) English (B) Technology (B) Science (C) Upperhill Central College 2010 - 2013 REFERENCES – Available on request.