Macaulay Babajide

CURRICULUM VITAE MACAULAY, Babajide Ayobami Contact Address: 2 Toyin Hassan Street Benson Ikorodu Lagos Tel. No:- /- ; e-mail:-PROFILE PROFESSIONAL PROFILE Highly experienced customer representative and administrative officer with expertise in customer relation/service management, managing office supplies, report preparation, documentation etc. Possesses teaching capabilities in a variety of disciplines. Worked for a charity group/community that was tasked with assisting the less privileged. Possess a Bachelor’s degree in Computer Science. Highly efficient, diligent and hardworking individual. Commitment to upholding company policies and procedures. Strong organizational skills, Information Technologies skills also excellent attention to details. BIODATA ❖ ❖ ❖ ❖ ❖ Born on 6th June 1986 Nigerian Born in Lagos Male Single WORK EXPERIENCE XPLUG TEHNOLOGIES LIMITED (APRIL 2020- TILL DATE) ROLE: Operation Manger. ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Manage office supplies stock and place orders Prepare regular reports on expenses and office budgets Organize a filing system for important and confidential company documents Answer queries by employees and clients Documentation Booking meeting rooms as required Distribute and store correspondence (Letters, emails and packages) Schedule in house and external events. Administrative support in the office. Software quality assurance VIVID-TECH SOLUTION AND SERVICES (DECEMBER 2016 MAY 2020) ROLE: CUSTOMER SUPPORT/ TECHNICAL ❖ ❖ ❖ ❖ ❖ Acquire and demonstrate understanding of CRM software and tools Communicating courteously with customer through phone, physically and email. Obtain and evaluate all relevant information to handle company’s products and services. Follow through on customer’s issues and complaints for resolution. Send accurate and correct content to subscribers on a prompt basis. ❖ Manage and update data platforms. ❖ Provide recommendation and improvement to customer services based on feedbacks received from customers. ❖ Acquired a comprehensive knowledge of games schedules and timing on daily basis. TECHNICAL ROLE: ❖ ❖ ❖ ❖ Vast Knowledge API interface to get access to mobile messaging services Sim hosting Desktop trouble shooting Electrical and Mechanical basic knowledge. SWIFT NETWORKS LIMITED (Internet Service Provider) (March 2013 – November 2015) Telesales Executive ❖ ❖ ❖ ❖ ❖ ❖ ❖ Attending to customer’s request Using computer software (CRM) to market product and services to the customer Solving any issues related to internet services Suggesting data bandwidth base on customer usages Customer database management. Solving issues related to computer software. Keeping logs on customer’s issues complaints and requests. METHODIST HIGH SCHOOL Alifeti Benue (NYSC-) Role: SCHOOL TEACHER ❖ Computer and mathematics tutor ❖ Coordinating interclass debate. ❖ Computer instructor. ❖ Preparing examination question, supervision and making of scripts Lagos State Government (Office of surveyor general) Intern (2010) ❖ Using AutoCAD land development to create land structure. ❖ Also performing the duties of customer service representative. ❖ Worked in the service and maintenance, where the service computer are carried out. ❖ Software quality assurance TOOLS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Strong skills in operating computer software required for business applications Versatile with Microsoft word, Excel and PowerPoint. Microsoft Outlook Computer networking Information security maintenance and services Excellent numerical and analytical skills Strong interpersonal skills Communication skills- verbal and written Strong customer focus, services oriented attitude. Listening skills. Software quality assurance (QA) 2 EDUCATION ❖-: Ladoke Akintola University Of Technologies (BTech Computer Science) ❖ 2000 -2005: Skylight Comphensive College (West Africa examination ) HOBBIES AND INTEREST ❖ ❖ ❖ ❖ Reading Traveling Sport Meeting people CERTIFICATION AND ACHIEVEMENTS ❖ Certificate in Electronic and Mechanical repair (Internships) ❖ Teacher Training – NYSC REFEREES ➢ On REQUEST. 3