Mac Salcedo

31 Sto. Domingo St. SAV X Paranaque City Metro Manila email:-Sskype id: mac.salcedo1 Passport No:SS- - Mac Donald Lopez Salcedo Experiences April 1, 2014 to present CSS Corp Pvt Ltd  5F 18/20 Building, Upper McKinley Hills  Taguig City 1634 Philippines  Customer Service Representative Handling inbound chat inquiries for Roku Video Streaming Give instructions to customers on how they will fix tv signal from Streaming device Process request to replace defective devices Sends follow up emails to customer if issue they called for has been resolved. July 2013 – March 2014 SPI Global Inc. Reposo St. Makati City Handling inbound call inquiries for Dish Network Give instructions to customers on how they will fix tv signal from Cable box device Process request to replace defective devices Sends follow up emails to customer if issue they called for has been resolved. November 2012 – June 2013 VXI Solutions Inc SM Cyber One Building Sen. Gil Puyat Cor. Edsa Makati Handling inbound call inquiries for AT&T Uverse Give instructions to customers on how they will fix tv signal from Cable box device Process request to replace defective devices Sends follow up emails to customer if issue they called for has been resolved. December 10, 2010 – October 15, 2012 Convergys Alabang Block 44 North Gate Cyberzone, Alabang Muntinlupa City- Customer Service Representative (AT&T account) Answers in-bound call of customers and provides technical assistance to AT&T customers for Wireless Mobile Account Postpaid Service troubleshoots cellphone issues specifically new account activation for AT&T wireless mobile clients transfer / refer customers to Manufacturers or other AT&T Department Marh 1, 2010 – November 22, 2010 Teleperformance Sucat Santana Grove Dr. A Santos Ave Sucat Road, Parañaque - Customer Service Representative (AT&T account) Answers in-bound call of customers and provides technical assistance to AT&T customers for Wireless Mobile Account Prepaid Service troubleshoots cellphone issues specifically new account activation for AT&T wireless mobile clients transfer / refer customers to Manufacturers or other AT&T Department March 19, 2007 – July 25, 2009 Sitel Baguio(former Client Logic) EPZA, Loakan Road, Baguio City- Technical Support Representative (AT&T account) Answers in-bound call of customers and provides technical assistance to AT&T customers for DSL connection troubleshoots pc issues specifically DSL connection issues for AT&T clients transfer / refer customers to Manufacturers or other AT&T Department August 15, 2000 to Present Digital Alley Photo and Video Production Caballero St. Pozorrubio, Pangasinan - Digital Photo & Video Production Supervises videographers, digital photographers, lighting staff, non-linear editors. Hands-on digital photo and video editor. Directs and Supervises actual shooting for weddings and other occasions Hands-on Videograher and photographer Edit and assembles video/photo from “rushes” (digital files or raw footages from tape) taken from a particualr occasion such as weddings and other occasions made after shooting the scene taking into the account the mood, pace, climax of the event. Trim video footage and copy video segments to specific lengths, arrange and join them in sequence to be able to present the contents with maximum effects. Edit and apply selected music and effects from stock library according to clients taste and option or as per directors choice of scenes. Select stock shots from a photo library for back drops and edit or incorporate them into photo or video. Using the following softwares, Adobe Photoshop CS2, Adobe Priemere 6.5, Adobe After Effects There is often a need to work for long hours or irregular working hours. November 2, 1996 - March 15, 2004 Rural Bank of Pozorrubio, Inc. Pardo de Tavera St., Binalonan, Pangasinan - System Developer and Programmer Acted as Network Administrator Designed Rural Banking Information System Implemented Rural Banking Information System to eight(8) other Rural Banks in Pangasinan Implemented training for bank employees increasing productivity and profitability for the company. Design and install Local area Networking for RBPI and other Rural Banking Outfit. Implemented File and printer sharing for Windows 95, upgraded to Windows XP Troubleshoots PC / LAN related Issues within the company May 1995 – October 1996 Multicom Computers Tambac District, Dagupan City Programmer / Instructor Trainor Designed Payroll System Implemented Payroll System Trained Instructors to handle classroom activitiy for highshools and graduate schools in Pangasinan. April 1994 – April 1995 DB Computer Visions School Imus, Cavite Programmer / Instructor Developed and Implemented Payroll System for Maxon Corp. Trained Instructors to handle classroom activitiy for highshools and graduate schools in Cavite and some parts of Laguna Education June 1983 – April 1990 Adamson University, San Marcelino, Ermita Manila Bachelor of Science in Electrical Engineering Obtained Degree 3rd yr BSEE 3rd yr BS Psychology Benedictine Abbey School (San Beda) Elementary to High School, Batch 1983 Alabang Hills Village Alabang, Muntinlupa City Trainings and Seminars Digital Photography October 7-8 Mandaluyong City Non-Linear Video Editing May 2000 Makati City Basic Rural Banking Course April 1998 Bangko Sentral ng Pilipinas Desktop Publishing June1996 MultiCom Enterprises Dagupan City Membership PROFESSIONAL ORGANIZATION Pangasinan Lensmen Organization (Pangasinan Chapter) Personal DataBirthdate:October 14, 1966 Birthplace:Dagupan City, Pangasinan Religion:Roman Catholic Height:6’2” Weight:185lbs Languages Can speak and write:English and Filipino Character References: Philippines: Mr. Julian Taban Jr.Mr. Jaime Z. Torrio Manager Manager New Image Photography Spectracom Enterprises Dilan Paurido. Urdaneta City Tambac Dist. Dagupan City - - Virginia Jane G. Molina Team Leader Teleperformance Sucat Branch - Canada: Marietta Salcedo Nurse 418 East 21st Ave. Vancouver -