Mabelle Mahinay Labra

MABELLE LABRA Lapu-Lapu City, Cebu, Philippines 6015 SUMMARY Detail-oriented Data and Client Support Specialist with 5+ years of experience in data entry, information management, and document verification across finance, customer service, and loan processing. Skilled in ensuring data accuracy, compliance, and reporting while providing excellent client communication and administrative support. Proficient in MS Office, QuickBooks, and ERP systems, with strong organizational skills and the ability to manage multiple tasks. EDUCATION 2003 - 2008 BS International Relations Mindanao State University 1999 - 2003 Agusan National High School SKILLS Data Entry & Information Management Procurement & Loan Documentation Client Communication & Customer Service Quality Assurance & Accuracy Research & Data Collection Reporting & Record-Keeping Attention to Detail & Compliance MS Office (Word, Excel, PowerPoint) QuickBooks & ERP Systems (NetSuite) Team Collaboration & Process Monitoring Improvement EXPERIENCE Customer Support Representative DNA Micro Software Inc. | Oct 2021 – July 2023 Handled 50+ daily inquiries via phone, email, and chat, ensuring accurate and timely responses. Processed and evaluated electronic warranty claims, reducing resolution time by 20%. Logged detailed case records in CRM, supporting data-driven service improvements. Coordinated with cross-functional teams to resolve issues, streamline workflows, and improve information management. Accounting Associate – Accounts Receivable / Loan Processing Citrineland Development Corp. | Nov 2017 – May 2021 Monitored and tracked client loan accounts and amortization payments, ensuring timely collection and accurate reporting. Prepared and verified borrower documents, Statements of Account, and Property Tax SOAs. Entered and reconciled payments in QuickBooks, reducing entry errors and supporting financial accuracy. Drafted Contracts and Deeds of Sale, coordinated with 10+ banks for loan processing, and supported developer accreditation. Compiled weekly collection reports, improving data visibility for decision-making. Maintained organized, audit-ready records and resolved discrepancies through client and internal coordination. Customer Service Representative / Sales WIPRO BPO Philippines Ltd. Inc. | Apr 2014 – Jan 2015 Delivered excellent customer support, resolving billing, product, and warranty concerns. Handled order processing and maintained accurate client data. Market Research Interviewer SSI Philippines Inc. | Aug 2011 – Sept 2013 Conducted outbound market research interviews across sectors, ensuring accurate data capture. Maintained focus on data quality and completeness while handling large respondent volumes. Financial Consultant Pru Life UK | Jan 2009 – Dec 2010 Identified client needs and recommended suitable financial and investment solutions. Managed client data, tracked policy applications, and ensured compliance with documentation requirements. REFERENCES Perla Lasam Angela Juson Accounts Recievable-Supervisor Citrineland Corporation Supervisor- DNA Micro Software Inc. Mobile No :- Mobile No. : Email: - Email: - -