Mabelle Gasacao

 MABELLE B. GASACAO Experience April 20, 2020– December 2, 2022 • Legato Health Technologies Philippines Inc CUSTOMER CARE REPRESENTATIVE (Voice) ​ •Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims and Analyzes problems and provides information/solutions. ​ •Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering, and troubleshooting. ​ • Help providers using an online chatbot. Receive responses in real-time, expediting issues, resolution, multi-tasking, and increasing customer satisfaction while providing eligibility and benefits information, assisting with the status of the claim, reasons for the denial, and checking for authorization is required ​ CUSTOMER CARE REPRESENTATIVE/SALES (Voice) CUSTOMER CARE REPRESENTATIVE (Chat support) May 20, 2018–April 17, 2020 Serve to Sell Representative • Iqor Phils. Inc March 11, 2016–Dec 10, 2017 • Account Specialist • Inspiro Education Tertiary: Western Institute of Technology, Luna La Paz, Luna La Paz, Iloilo City- Secondary: Jalandoni Memorial Nat’l High School Abanilla St., Lapuz, - Grade School: Jalandoni Memorial Elementary School Abanilla St., Lapuz, - Skill Highlights • Communicating: Communication Skills • Critical thinking: Decision-making skills • Positive Attitude: Creating a positive work environment • Flexibility and Adaptability Learning agility • Quick learner Goal-oriented: results achiever, Meeting deadlines References [Available upon request.] Brgy. Punong, Lapuz Iloilo City, Iloilo 5000 - -