Mabel Dappa

I help businesses keep their clients happy, organized, and loyal while ensuring operations run smoothly and efficiently. Every interaction, process, and task is handled with care to deliver results that matter for your business and your clients.

With over 6years of experience across customer support, retention, and virtual assistance, I have worked with businesses managing high-volume client accounts and coordinating behind-the-scenes operations. My work combines clear communication, proactive engagement, and process organization, allowing teams to focus on growth while clients feel supported at every stage.

Key Achievements

• Managed 100+ customer accounts, ensuring clients receive timely, professional support.

• Increase customer retention by 30%, turning customers into loyal advocates.

• Contributed to 25% growth in new client acquisition through follow-ups and engagement strategies.

• Streamlinned workflows and reduced operational delays by 20%, keeping internal teams organized and productive.

• Enhanced client satisfaction with prompt responses, empathetic support, and proactive problem resolution.

What I Can Do For You

• Administrative Support & Virtual Assistance

• Email Management

• Customer Support( Phone, Email & Chat)

• Lead Generation & Prospect Research

• Client Communication & Follow-ups

• CRM Management & Data Entry

• Task & Workflow Coordination

Tools & Systems I’m Comfortable With

CRM & Client Management: HubSpot, Zoho CRM

Time & Productivity: Asana, Trello, Google Workspace

Communication: Slack, WhatsApp Business, Email Platforms

Reporting: Excel / Google Sheets