Mabel Anguizola

Mabel Anguizola, MBA Roseville, CA -- Experience in collecting, reviewing, and analyzing data to measure key performance indicators to achieve organizational goals. Develop innovative procedures streamlining operational processes to reduce costs or to resolve issues. Able to work independently or collaboratively with cross functional teams and business partners. Skilled in designing sales compensation plans, reviewing sales operations and accurately determining commission payments. Competent in fiscal year planning and forecasting. Proficient in distribution management, inventory control, logistics, sales and marketing support functions, and transportation processes. Organized, solution focused and skilled in time management. Core Competencies • • • • • Complex Data Analysis Research & Evaluation Methods Operational Efficiency Project Management Design Effective Processes • • • • • Strong Communication Skills Team Oriented Relationship Management Fiscal Planning & Budgeting Fluent In Spanish Professional Experience Sales Compensation Program Manager Inteliswift @ NetApp, Sunnyvale, CA • • • • • Accurately review and maintain records involving sales hierarchy, annual goal amounts, territory assignments, goal sheets issuance, commission payments for 138 participants in Latin America and Canada as well as a group of system engineers in the United States Examine monthly commission reports for accuracy and work closely with finance to verify attainment calculations to ensure exact commission amounts. Analyze reports for errors, investigate discrepancies, make corrections, ensure modifications made in the system were reflected and resolve issues. Support sales managers and teams in multiple geographic zones with sales compensation issues or questions. Prioritize cases, run detailed reports, diagnose root cause, and take ownership to manage and resolve complex problems in a timely manner. Evaluate, prepare and present exception cases to Sales Compensation Review Board for determination. Set up and launch compensation plans to assigned organizations, coordinating with Sales Operations teams in different regions to obtain relevant plan information. Actions resulted in organized plan documentation and ensured participants received accurate commission on time based on parameters loaded into the system. Participated in Annual Operating Plan (AOP) meetings to keep current on updates or changes that affected the sales compensation restructuring project. Provided input on potential benefits or challenges, and conveyed relevant information to sales managers on how their sales plans were impacted. Google Express Operations Analyst Adecco @ Google, San Jose, CA • • Dec 2017 – Mar 2019 Sep 2015 – Sep 2017 Researched and analyzed carrier accessorial handling fees. Worked collaboratively with manager and other teams, developed and implemented a change process that reduced these fees resulting in yearly savings of approximately $100k. Contributed on an ad-hoc team project that reduced high dollar value parcel loss by 5% by evaluating reports and finding trends. Continued… • • • • • Conducted data analysis on refund process for lost or damaged parcels that led to Implementing a new claim process with carrier vendors, which resulted in a 4% recovery on average parcel delivery cost. Examined damaged parcel trends and performed vendor site inspections to observe vendor and Google Express practices. Recommended improvements resulting in a 15% reduction in damaged parcels. Created a new scorecard with key metrics that gave visibility into Fleet and Common Carrier vendor performance. The score card evaluated two delivery options showcasing advantages and disadvantages for each alternative thus assisting management in critical decisioning. Standardized a vendor feedback form for 10 different teams across the country to ensure consistency on responses and streamlined analysis. The improved single form enhanced visibility on error trends and produced better structured and actionable data. Optimized driving/delivery behaviors, obtained 50% savings and increased parcel management volume through extensive research, data gathering and analysis. Devised a more efficient compensation scheme with a new delivery vendor. Customer Service & Logistics Analyst Colgate Palmolive, Panama City, Panama • • • • • • Jul 2008 – Nov 2012 Formulated insights on local conditions to improve the company´s sales forecasts and maximized demand planning accuracy; created standard operating procedure for transits, loading and deliveries. Analyze SKU levels to support demand planning. Generated sales and product profitability reports using Excel. Communicated findings to cross functional team members from finance, logistics, marketing, and sales. Streamlined order method, reducing order time by 50% over 8-month timeframe by initiating a data hygiene project; achieved by executing collaborative programs, inventory control insights, and sales team support. Increased warehouse management efficiency by having teams commence loading process earlier thus achieving 70% less overtime. Reduced logistics planning errors by 60% by coordinating headquarters and local supply chain team efforts in local responsiveness and customer service. Improved company’s enterprise resource planning (ERP) forecasts. Improved service efficacy by launching shipping and receiving prioritization with the cross-border sourcing team. Education Master’s in Business Administration Florida International University, Panama City, Panama Bachelor of Science, Business Administration University of Louisville, Panama City, Panama Hotel Management Diploma & Food & Beverage Associate Degree Hotel Management School Les Roches, Bluche, Switzerland Technical Skills • Systems Applications and Products (SAP), Enterprise Business Intelligence, SMART, Callidus, Google Docs, Sheets, Slides, Fusion Tables, Forms, My Maps, and Microsoft Office.