Maaz Ahmed Faruqi

Maaz Faruqi Operation Manager 3 years of experience in Transport and Operations Management, yielding successful outcomes. Planned and organised transport operations, improved customer satisfaction scores by over the past year, and streamlined operations for maximum efficiency. Managed and evaluated workflow and productivity, making changes where necessary. -- WORK EXPERIENCE SKILLS Digital Marketing and Operations Manager Mahseeb - Part-Time Digital Marketing 12/2022 - Present, Karachi, Pakistan E-Commerce Start-up dealing in trending and affordable Jewellery Achievements/Tasks Enhanced User Experience: Revamped the company website's interface and navigation, leading to a 10% decrease in bounce rates and a 25% increase in average session duration. Cost Savings: Negotiated favourable contracts with third-party vendors, resulting in a 20% reduction in digital marketing expenses without compromising quality. Operational Efficiency: Oversee day-to-day operational activities, ensuring smooth order fulfillment, inventory management, and customer support. Transport Manager Speciality Coach Hire On-Page SEO Social Media Marketing Meta and Google ads Shopify Management Remote Foundations of Digital Marketing and Ecommerce Attract and Engage Customers with Digital Marketing Customer Retention Enhancement: Devised a loyalty program that increased repeat business by 15% within the first year, contributing to sustained revenue growth! Enhanced Operational Efficiency: Streamlined the scheduling and dispatch process, resulting in a 30% reduction in wait times for clients. Fleet Oversight: Directly manage the scheduling and deployment of the coach fleet to ensure seamless operations and meet customer demands. Operations Manager Gorakh Puri 12/2020 - 05/2022, Food Start-up English Full Professional Proficiency Achievements/Tasks Karachi, Pakistan Achievements/Tasks Financial Management: Monitored daily expenses and revenue, achieving a 12% increase in profit margins by optimising resource allocation and cost management strategies. Quality Control: Established and enforced stringent food safety and quality control protocols. Sales Growth: Developed and executed targeted marketing campaigns, leading to a 40% increase in monthly sales. EDUCATION ACCA Tabani's School of Accountany 08/2015 - 08/2020, Info Few Papers remaining of Fundamental Level Chat and Email Support CERTIFICATIONS LANGUAGES 03/2022 - Present, Minibus and Coach Hire Service provider across UK Foundation Level Cleared. Karachi, Pakistan Urdu Native or Bilingual Proficiency