Maan Kimberly E. Serrano

Maan Kimberly E. Serrano

$15/hr
Amazon Seller Central VA | Customer Satisfaction Pro | eCommerce VA
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Victoria, Laguna, Philippines
Experience:
8 years
About

"ONE THING MATTERS. . . YOUR CUSTOMERS." They are the lifeblood of your business. The last thing you'd want is for them to leave you negative feedback and reviews on your seller profile and product page.

Some says hiring customer support is an additional expense. Why not see it as an investment instead? Customer satisfaction by word of mouth, feedback, reviews. . . they get you on top!

As your Amazon Customer Support and Virtual Assistant, I will help you stay at the top of your business.

The following are areas that I can provide assistance with:

Customer Support

  • Amazon - customer inquiries, returns, replacements, refunds, chargeback, A-Z guarantee claims

  • eBay - customer inquiries, returns, offers

Data Entry and Administrative Tasks

  • MS Office (Word, Excel, Powerpoint, Visio)

  • Google Docs, Google Spreadsheets

Customer Service Help Desk

  • Help Scout

  • ZenDesk

LISTING REINSTATEMENT

Email Handling

Chat Support

Order Processing

Returns and Refunds

Inventory Reconciliation

Product Research (Google|Yahoo|Bing|Paid & Free Research Tools)

Vendor Central

Business Central

Languages
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