Ma.Victoria Sanico

MA.VICTORIA G. SANICO Your Reliable Virtual Assistant WhatsApp: --https://mavicreliableva.mystrikingly.com PROFESSIONAL SUMMARY: A virtual assistant with 7 years in customer service, 4 years in auto loan collections, and experience in medical receptionist tasks, cold calling, and property management, I excel in optimizing workflows and enhancing customer interactions. Driven by precision and adaptability, I aim to contribute to your business's success with top-notch appointment setting and a commitment to excellence. AREAS OF EXPERTISE: Medical Admin/ Receptionist Debt Collection Social Media content creation Short and Long-term Property Management Cold Calling and Appointment setting Lead Generation Customer Service Mortgage/ Real Estate Virtual Assistant PROFESSIONAL EXPERIENCE: Business Development Manager Gentask Virtual Assistance Services | January 2024 to November 2024 Created SOP / process and act as a back up for Recruitment Team Take Discovery calls , appointment settings for the sales team Handle client and VA , from monitoring to updates and offboarding Provided assistance for the company growth and expansion. Medical Receptionist/ Admin Great Salt Lake Wellness | January 2024 to November 2024 Schedule and confirm patient appointments, ensuring all relevant details are updated in the system, while adhering to office policies and patient preferences. Communicate effectively with patients to ensure they understand their treatment plans, preparation instructions, and follow-up requirements. Provide exceptional customer service by addressing patient inquiries, managing appointment changes, and offering assistance with scheduling or rescheduling as needed. Handle inbound and outbound calls to confirm appointments, provide reminders, and resolve any scheduling conflicts or concerns. Assist with ad-hoc administrative tasks, such as filing, updating patient records, and supporting office operations to maintain a smooth workflow. Insurance verification by calling insurance company or check insurance websites to confirm benefits, coverage and eligibility of patients. Virtual Assistant Portal Philippines (VAPPH) Internship (6 months) Sept 2023 till January 2024 Handle communication using OTA (Online Travel Agencies) like Airbnb, Booking.com and VRBO Deal with interdepartmental communication to align process like cleaning, maintenance, supplies and security. Process automation on Channel Managers (payments, information and pricing) Monitor bookings, cancel or request upsell or services for the guest. Content creation intended for Facebook and Instagram using Branding aligned with the themes given by clients using Canva. Virtual Assistant / Property Sourcer / Admin Deeconic Ltd ( 4 hours a day) United Kingdom (5 months) Assisting co-sourcers and monitoring possible leads that will be submitted via WhatsApp or Email. Create Investment package(materials)to be submitted to Investors (Canva) Update ASANA for property monitoring and Adhoc task completion Property Sourcing using Gumtree/ Openrent/ Rightmove/ Zoopla or other websites for property sourcing. Analyze deals using AIRDNA / and do comparables using Spareroom, Property Data, and Airbnb. Cold calling to prospects and possible leads. Setting up viewing for the property Property sourcing using Gumtree/ Openrent and other sourcing websites Cold call Landlords who might be interested in the program we offer. Senior Specialist Home retention / Customer service PHH Mortgage Services 2016 till June 2023 (7 years) Assisting customers with requests for loan workout solutions, process and following up on applications, and providing customers with status updates. Help customers with resolution plans through the use of, payment plans, loan reinstatement, deed in lieu, pre-approved short sales, and total debt payoff. Manage all aspects of the plan efficiently with a clear understanding of how the plan will impact your customers, heirs, and/or authorized third parties. Ensure that the execution of plans is followed up on promptly. The ability to address customer requests with a positive approach, providing insight as well as a solution Collection Specialist Sykes Marketing Inc 2012 till 2016 (4 years) * Process payment and work on collection practices based on state and restriction guidelines, and update the system with every communication made. * Assist customers with resolution plans through the use of, payment plans, extensions, repossession procedures, and how to work on with their payments. * Inbound and outbound calls for resolution and repayment pla TOOLS, PLATFORM AND APPLICATIONS Canva Apollo.io COHO Airbnb Vrbo Guesty AirDNA Airbnb Zillow Propstream Follow-up Boss FSBO Reireply Notion Click-up Go High Level Simple Practice Asana Filmora Capcut hubspot Mailchimp Facebook meta Top tracker Strikingly.com ChatGPT EDUCATION:- | POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bachelor in Office Administration major in Marketing Booking.com Property Data Uplisting Turno Zoom Calendly Skype RingCentral Circleloop Notion Docusign Adobe Acrobat Airtable Google Suite Google Drive Trello DIGITAL CERTIFICATES AND TRAININGS Medical Admin Course ProVA | January 2025 Certificate The US Healthcare System Simplified Master HIPAA Compliance Patient Scheduling & Coordination Medical Records Management Essentials Confidently Handle Prescriptions & Referrals Insurance Verification & Prior Authorization Techniques Basics of Medical Billing & Coding Medical Transcription & Scribing Skills EMR & EHR System Navigation Pro Tips for Job Applications & Client Interviews Real Estate Virtual Assistant Webinar ProVA | January 2025 Certificate Foundation of Real estate investing/ wholesaling Cold Calling and Lead management Run numbers or offers for potential deals Digital Marketing Course Facebook Group Link Introduction to Digital Marketing by Emman Llego |December 2023 Digital marketing for Starters SMM with paid ads Social Media marketing and content creation Introduction to AI for Virtual Assistants Certificate 1-day event by Remote Classroom (FFAC) | July 2023 Property Management and Sourcing Training Certificate VAP PH - Virtual Assistant Portal PH | May 2023 Real Estate Virtual Assistant (Self paced VA training Facebook Group Page REVASSIST | January 2023 PORTFOLIO DETAILS AND AUDIO FILES Please click each one to view and access the files PORTFOLIO ONLINE RESUME/ CV SAMPLE COLD CALLING USING SCRIPT AUDIO INTRODUCTION COLD CALLING SAMPLE CONTACT DETAILS Email - WhatsApp - Skype live:.cid.5caf9773dda86587 Instagram Mavic Sanico LinkedIn https://www.linkedin.com/ in/victoriasanico/ Facebook Mavic Sanico