Ma. Therese Tabaloc

MA. THERESE ORACION TABALOC PERSONAL DATA: ADDRESS: 1947 Rizal Street, Tanjay City, Negros Oriental 6204 Email Address:-Mobile No.: - Nationality: Filipino Marital Status: Single CAREER OBJECTIVE: To find a promising job that offers both a challenge and a good opportunity for growth in my career as well as enhancing my capabilities, skills, education and experience. PROFESSIONAL ATTRIBUTES:  Have the capability to give full and sincere and dedicated service.  Have a strong work ethic, self discipline and has the ability to multi-task under pressure.  Eager to explore new endeavors, fast learner and willing to be trained. EMPLOYMENT BACKGROUND: February 8, 2018 to Present: Lead Generation Specialist Company: GolfStyles, Inc., Mikado, Michigan Account: Advertising Job Description:  generate / finding businesses who will advertise  send emails / messages on facebook to leads generated  making follow ups through email if lead is interested to close a sale January 9, 2017 to December 16, 2017: Listerner Care Rep Company: Convergys Philippines, Inc Account: US Satellite Radio Job Description:  handles collections and payments  handles customer inquiries about products and offers  provide options for products that suit customer needs to close a sale  handling complete sales process  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  document all call information according to standard operating procedures April 6, 2015 to December 16, 2016: Sales Consultant Company: Convergys Philippines, Inc Account: Australian Telephone Company Job Description:  handles customer inquiries about products and offers  provide options for products that suit customer needs to close a sale  handling complete sales process / process orders  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  document all call information according to standard operating procedures Sept 9, 2013 to February 13, 2015: Customer Service Associate Company: VXI Global, Inc. Account: US Financial Co. Job Description:  process request for sending and receiving money  manage and resolve customer complaints  provide customers with product and service information  identify and escalate priority issues  route calls to appropriate resource  document all call information according to standard operating procedures June 28, 2010 to July 15, 2013: Customer Service Associate Company: Convergys Philippines, Inc, UP Technohub, Quezon City Account: American Telephone Company Job Description:  handle customer inquiries both billing and technical concerns  research required information using available resources  manage and resolve customer complaints  provide customers with product and service information  process orders  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  document all call information according to standard operating procedures June 24, 1984 to July 23, 2008: Positon: Cashier/Teller Company: Rural Bank of Pamplona (Negros Oriental), Inc. – San Jose Branch, Negros Oriental, Philippines 6202 Duties and Responsibilities:  Daily management of funds, monitoring the daily cash flow.  Peforms the duties of a bank cashier and teller.  Acts as officer-in-charge when the manager is out of town and attends personally to clients in the manager’s absence.  Types and makes business letters of the manager / acts as secretary.  Monitor net asset value/interest rates on fund investments/deposits of the bank to other banks.  Make monthly payrolls for employees and remittances of premium’s due on Social Security, Medicare premiums, Home Development Mutual fund premium and taxes withheld due for each employee and make a monthly report and remittances before its due date.  Also assist the loans bookkeeper and savings bookkeeper. April, 1983 to June 23, 2004: Position: Clerk Company : Rural Bank of Pamplona (Negros Oriental), Inc. , Pamplona, Negros Oriental, Philippines 6205 Duties and Responsibilities:  Attends and assist clients on their inquiries regarding their accounts with the bank.  Assist in the processing of loans of clients.  Assist the savings bookkeeper. · Assist in the computation of loan balances of clients and accepts their payments, make the official receipt for the cash received and give it to the teller. · Also acts as the secretary to the President/Manager of the bank. February 8 to Present: Lead Generation Specialist Company: Golf Styles, Inc, Mikado, Michigan Duties and Responsibilities:  Generating leads from facebook and other sites to send emails.  Submit leads and respond to interested leads. EDUCATIONAL ATTAINMENT: Bachelor of Science in Business Administration, major in Management (graduated March , 1983), Silliman University, Dumaguete City, Negros Oriental, Philippines TRAINING PROGRAM: Systems Technology Institute, Dumaguete City, Negros Oriental Philippines (October to November, 1999) - Power pack course in Microsoft Windows Operating System, Microsoft Word, Microsoft Excel, Internet PC Operation Central Bank of the Philippines, Central Bank Institute, Manila, Philippines (February 6 – 24, 1984) – BASIC RURAL BANKING COURSE REFERENCE: Mr. John Joseph Escalona Team Leader Convergys, Inc, Philippines SM North Edsa Quezon City, Manila Contact Number - - Miss Glorie Ann Bastero Team Leader Convergys Inc, Philippines Eton Centris Quezon City, Manila Philippines Contact Number: - Ms. Ronna Rosal Team Leader Convergys, Inc. Philippines UP Technohub Quezon City, Manila Philippines Contact Number: - Pacita Danila Team Leader Golf Styles, Inc (Mikado, Michigan) Contact Number: