Ma. Thalia Tagavilla

MA. THALIA TAGAVILLA Block 11 Lot 7 Phase 2 Westdrive Village,Brgy. Labas City of Santa Rosa Laguna-- OBJECTIVE: To obtain a job that fits with my skills, knowledge, and qualifications. INFORMATION BACKGROUND: • • • • • Date of Birth Age Place of Birth Religion Status : : : : : August 21, 1996 25 years of age Calamba, Laguna Roman Catholic Single EDUCATIONAL BACKGROUND: TERTIARY LEVEL School Course Address Course Year School Course Address Course Year : PHILIPPINE TECHNOLOGICAL INSTITUTE OF SCIENCE AND ARTS AND TRADE : BUSINESS OUTSOURCING MANAGEMENT : 2nd Floor, ACS BUILDING,Canicosa Ave. Sta Rosa Complex, Balibago City of Santa Rosa Laguna : Business Outsourcing Management : 2014-GRADUATED : ASIA TECHNOLOGICAL SCHOOL OF SCIENCE AND ARTS : BS IN BUSINESS ADMINISTRATION : 1506 Nat’l Highway, Brgy. Dila City of Santa Rosa Laguna : Bachelor of Science in Business Administration :- SECONDARY LEVEL School Address Year : : : COLEGIO DE STA ROSA DE LIMA INC. Olympia Park Subdivision, City of Santa Rosa Laguna- PRIMARY LEVEL School Address Year : : : SANTA ROSA ELEMENTARY SCHOOL CENTRAL I Santa Rosa Town Proper- JOB EXPERIENCE: • WNS February 21, 2019 to June 30, 2022 ❖ Senior Associate-Ops • • o Quality Analyst Apprentice PERSONIV MANILA March 05, 2018 to February 15, 2019 Accounts Handled: ❖ DEXYP Directory Fulfillment Center CONVERGYS ALABANG 1 September 26, 2016 to February 14, 2018 Accounts Handled: ❖ Billing, General Inquiry, and Sales (BGIS) & High Frequency Caller (HFC) (September 2016 to February 2017) ❖ Back Office (March 2017 to September 2017) -Collection -Bankruptcy -Smart chat -Refunds -National Offers -Outbound Calls ❖ Billing & General Inquiry (BGI LITE) (October 2017 to December 2017) ❖ Accounts Unlock & Disconnected Accounts (January to February 2018) CHARACTER REFERENCES: Name Occupation Contact # : : : MS. CHRISTINE JOY ORIS Team Lead- Name Occupation Contact # : : : MR. JOHN MARK LIPIT Quality Analyst- Name Occupation Contact # : : : MR. ROMMEL SAN JOSE Team Lead- I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief. ______________________ Applicant’s Signature