Ma. Teresa Guia Bustamante

 MA. TERESA GUIA P. BUSTAMANTE • Mobile No.: - • Email:- EDUCATIONAL QUALIFICATION: BACHELOR OF COMMMERCIAL SCIENCE MAJOR IN COMPUTER SCIENCE JOSE RIZAL UNIVERSITY PHILIPPINES 1999 – 2004 SKILLS: Computer Literate (Ms Word, Excel, PowerPoint, Photo Editor) Typing speed: 40 wpm Excellent Telephone etiquette with a background in Customer Service; Fast Learner; Very Flexible; willing to undergo on training. WORK EXPERIENCE: >I am presently a Home-based freelance Web Researcher / Data Encoder. DUBAI EXPERIENCE: December 2007 – August 2009 DUN & BRADSTREET SOUTH ASIA MIDDLE EAST Ltd. Gold & Diamond Park, Bldg. 3, Office 3012 PO Box 72478, Dubai, U.A.E. Worked as Executive – Data Quality cum Customer Service Duties and Responsibilities: -working in a Research Operations, as our company is an International Credit Rating Firm as well as Business to Business information reporting, we are responsible of researching for the company’s details, then we will compile a report regarding to the details that we gathered and report it to our client bank or to our client company. -As a Customer Service, we are responsible of dealing with the inquiries of the Customer / Client through Email as well as Telephone calls. March 2007 - November 2007 ADVANCE TECHNICAL GROUP Abu Hail Rd., Deira, Dubai, U.A.E. Worked as Secretary -In an Engineering company, working as a Secretary to the Managing Director, keeping a reminder for his meetings, sending correspondence through emails, filling all the important documents; Co-ordinate and plan for office services, such as accommodation, equipment, supplies, and forms; Assemble data and prepare periodic and special reports, manuals and correspondence. Feb 2007 EPSCO, SPOTLESS CLEANING SERVICES Shiek Zayed Rd., Dubai, U.A.E. Worked as Sales Assistant cum Telemarketer -Cold calls to prospects to introduce company and generate leads; Survey and explore new industry through phone calls; Record, filter and identify potential leads; Follow-up on potential sales leads; Follow-up and solve pre sales inquiries; Bridge between sales personnel and post sales operations; Filing of prospects and sales leads. May – Nov. 2006 SEMIRAMIS DUBAI Deira Dubai, U.A.E. Worked as Secretary - As a Secretary in a Hotel industry, the duties are to handle daily reporting function, Manage and follow-up important task, Answer phone calls, Typing, Filing and General Administrative Duties; Duties assigned by superior from time to time. -Not only Secretary for position but also as a Reservation Officer, where I assist Tour operators who are calling and sending Emails for the booking of their client’s room reservation; Managing for the availabilities of the rooms; coordinate with the transportations for the hotel guests that will be picked from and to the Airport. PHILIPPINE EXPERIENCES: Feb. 2005 – Feb 2006 SELECTA ICE CREAM Manggahan, Pasig City, Philippines Worked as Admin. Assistant cum Secretary - Handle daily reporting function, Manage and follow-up important task, Answer phone calls, Typing, Filing and General Administrative Duties. 2000 –2002 JAKRIDA ENT. Marikina City, Philippines Worked as Sales Supervisor -In an Building Materials shop, Under general supervision, perform a variety of shipping/receiving, pricing, coordinates stocking and other retail sales activities; maintains the accuracy of inventory in assigned categories; process and distribute documentation with purchase orders; operate a computer and/or cash register; perform customer services such as buybacks, refunds, charges, selling and other customer assistance; and perform related work as required. PERSONAL INFORMATION: Address:Ph1 Blk10 Lot15 Deca Clark Residences & Resort, Brgy. Margot, Angeles City, Pampanga 2009 Birth Date:05 August 1981 Citizenship:Filipino Marital Status:Married SSS number:-