Ma. Spica G. Clavecillas
820 3rd Floor General Kalentong St. Mandaluyong City
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Personal Data:
Birthdate: May 14, 1984
Work Experience:
May 2016 – February 2017
Quality Assurance Analyst
Sutherland Global Services
8th Floor Shaw IT Center Nueve De Febrero St., Cor. Shaw Blvd, Mandaluyong City
Student Services Account
October 27, 2014 – May 19, 2016
Multi-Channel Representative; November 2014- June 2015
Helpdesk Representative (Escalations); July 2015- May 2016
Digital Room Inc. Philippines.
1110 paragon Plaza Edsa Cor. Reliance St. Mandaluyong City
Online Printing Company
November 11, 2013- January 30, 2014
Technical Support/ Customer Service Rep.
SPI Global CRM. Libertad Mandaluyong
Libertad cor Arayat Sts. Mandaluyong City
TV Satellite connection
May 02 2011 - October 15, 2012
Customer Service Rep Level II
Hewlett-Packard APJ
5th Floor Two World Square
Upper Mckinley Hill Taguig City
Hotel Industry- Sales/ Reservations/Cancellations
June, 2009 – August, 2010
Customer Service Representative
WNS Philippines
Rustans Superstore Bldg.
Timesquare St. Araneta Centre
Cubao, Quezon City
Telecommunications Campaign
January, 2008 – August, 2008
Processing Executive/ Customer Service Representative
HSBC Data Processing Phils.
North Cybergate Park
Alabang, Muntinlupa City
Card Services and Collections
1
December, 2006 – November, 2007
Customer Service Representative/ Credit Analyst
ICT Marketing Services
22 Floor RCBC Plaza Tower 2, Makati City
Credit Bureau Campaign
November, 2005 – May, 2006
Reservations Agent / Floorwalker/ Training Associate
Advanced Contact Solutions Inc.
Allied Bldg. Ayala Avenue Makati City
Airlines Campaign
Educational Background:
Tertiary:
Bachelor of Science in Nursing – Undergraduate
Our Lady of Fatima University
102 McArthur Highway Marulas Valenzuela City
June 2002 – March 2005
Secondary:
Rizal Experimental Station and Pilot School of Cottage Industries
Maybungga Pasig City
June 2001 – March 2002
4th Year High school
Don Bosco School of Manila
3500 V. Mapa Ext. Sta. Mesa Manila
June 1998 – March 2001
1st Year – 3rd Year High school
2
