Ma Shitomi Patelo

MA SHITOMI PATELO VIRTUAL ASSISTANT Career Objectives "Seeking a full-time and long-term Virtual Assistant position where my strong organizational skills and commitment to operational excellence can contribute to the team's success. Eager to provide reliable administrative support, my goal is to enhance efficiency and contribute positively to the overall productivity of the organization for the foreseeable future." Work Experience - /-- 2023 Editor at Canva (Part-Time) Social media marketing / influencer https://web.facebook.com/Shitomipatelo.0 8/ - Served as an editor on Canva, specializing in crafting and refining various materials like flyers, posts, and logos. Cabanatuan City, Philippines - Sharpened creative skills and attention to visual detail through this role. - Developed a robust set of design and content creation Education CONTACT CENTER SERVICES NCII Toplink Global College, Inc. Nueva Ecija, Philippines 2023 capabilities as a general virtual assistant. june 2023 - INFORMATION AND COMMUNICATION TECHNOLOGY St. Nicholas SHS of Cabanatuan City, Inc. Nueva Ecija, Philippines 2018 - 2020 kim’s bake & pastries business Sept - Produced three weeks' worth of marketing materials using 2023 editing apps and videos. COMPUTER SYSTEMS SERVICING NCII Toplink Global College, Inc. Nueva Ecija, Philippines 2023 BACHELOR OF SCIENCE IN CIVIL ENGINEERING Nueva Ecija University of Science and Technology Nueva Ecija, Philippines 2020 – 2023 (up to 3rd year) Social media page administrator / Personal Assistant - Cultivated effective communication skills in addressing customer inquiries and concerns. - Enhanced creativity, organizational abilities, and task prioritization through diverse responsibilities. - Data Encoder/ Front desk assistant National Bureau of Investigation - Maintained effective communication via email and client interactions. - Managed data input for NBI website forms, ensuring accurate client information. - Established NBI platform accounts and verified information authenticity. - Proactively addressed client requests, organizing and saving documents efficiently. - Fostered positive relationships with clients, coworkers, and administrators. - Handled general inquiries and facilitated transactions through various channels. Language - Prepared hardcopy and softcopy certificates promptly for English - Conducted scheduled callbacks, ensuring client satisfaction. Tagalog accuracy. client requests. - Updated and organized customer information, verifying data - Reviewed data for deficiencies or errors, ensuring completeness and accuracy. SOFT SKILLS MA SHITOMI PATELO VIRTUAL ASSISTANT 1. Communication Skills: - Clearly and concisely conveying information. - Active listening to understand and respond effectively. 2. Adaptability: 11. Cultural Sensitivity: - Navigating and respecting cultural differences in virtual settings. - Adapting communication styles to diverse audiences. 12. Collaborative Problem-Solving: - Flexibility to handle changing priorities and tasks. - Working with others to find creative solutions. - Willingness to embrace new tools and - Seeking input and feedback from team members. technologies. 3. Time Management: - Prioritizing tasks and managing time efficiently. - Meeting deadlines and delivering work on schedule. 4. Problem-Solving: - Analyzing situations and finding practical solutions. - Approaching challenges with a positive and 13. Self-Motivation: - Setting personal goals and working towards them independently. - Staying motivated in a remote work environment. 14. Proactive Communication: - Providing regular updates on progress. - Communicating potential challenges or delays in advance. 15. Positive Attitude: proactive mindset. - Approaching tasks with enthusiasm and optimism. 5. Organizational Skills: - Fostering a constructive and motivating atmosphere. - Structuring tasks and information for easy retrieval. - Maintaining an organized virtual workspace. 6. Attention to Detail: - Ensuring accuracy and precision in all tasks. - Thoroughly reviewing documents and communications. 7. Team Collaboration: - Working effectively in virtual team environments. - Contributing to a positive and supportive team culture. 8. Empathy: - Understanding and acknowledging the needs of clients and colleagues. - Responding with sensitivity and compassion. 9. Independence and Initiative: - Taking ownership of tasks and projects. - Proactively identifying opportunities for improvement. 10. Professionalism: - Maintaining a high level of professionalism in all interactions. - Upholding ethical standards and confidentiality. 16. Tech Savviness: - Quickly adapting to new technologies and virtual collaboration tools. - Troubleshooting basic technical issues independently. 17. Conflict Resolution: - Addressing conflicts diplomatically and constructively. - Seeking resolutions that benefit all parties involved. 18. Critical Thinking: - Analyzing information and making informed decisions. - Evaluating situations from multiple perspectives. 19. Resilience: - Bouncing back from setbacks and challenges. - Maintaining a positive attitude in the face of difficulties. 20. Continuous Learning: - Demonstrating a commitment to ongoing professional development. - Seeking opportunities to expand skills and knowledge. TECHNICAL SKILLS MA SHITOMI PATELO VIRTUAL ASSISTANT 1. Data Entry: 10. Problem Solving: - Accurate and efficient data entry skills. - Strong analytical and problem-solving skills. - Experience with maintaining databases and - Ability to find creative solutions to challenges that may records. arise. 2. Customer Service: 11. Confidentiality: - Strong interpersonal skills for effectively dealing with clients and stakeholders. - Ability to handle inquiries and professionally - Demonstrated ability to handle sensitive information with discretion. - Maintaining confidentiality in all interactions and tasks. resolve issues. 12. Adaptability: 3. Calendar Management: - Flexibility to adapt to changing priorities and work - Proficient in scheduling and managing appointments using calendar tools. - Coordinating meetings and ensuring all environments. - Ability to handle unexpected tasks and challenges. 13. Communication Skills: participants are well-informed. - Clear and concise communication in both written and 4. Email Management: verbal forms. - Skillful in organizing and prioritizing emails. - Ability to communicate effectively with team members - Responding to emails professionally and filtering and clients. important messages. 5. Task Management: - Prioritizing tasks and managing workload efficiently. - Using project management tools to stay organized and meet deadlines. 6. Tech Savvy: - Familiarity with a variety of online tools and software. - Quick learner when it comes to adopting new virtual collaboration tools. 7. Research Skills: - Conducting internet research for various projects. - Gathering information and summarizing findings. 8. Document Editing: - Proficient in editing and formatting documents. - Knowledge of document collaboration tools like Google Docs or Microsoft Word. 9. Social Media Management: - Managing social media profiles for professional purposes. - Creating and scheduling posts to enhance online presence. 14. Multilingual Skills: - Proficiency in multiple languages if applicable and relevant to the job. 15. Time Zone Management: - Experience working with clients or team members in different time zones. - Skillful coordination to accommodate various schedules. 16. Proofreading and Editing: - Strong attention to detail for proofreading and editing documents. - Ensuring high-quality and error-free written communications. 17. Document Management: - Organizing, storing, and systematically retrieving documents. - Experience with document version control and file organization. 18. Graphic Design Basics: - Basic skills in graphic design for creating simple visuals or social media graphics. - Knowledge of tools like Canva or Adobe Spark. TECHNICAL SKILLS MA SHITOMI PATELO VIRTUAL ASSISTANT 19. Team Collaboration: Software Proficiency: - Collaborating effectively with team members across various projects. - Contributing to a positive team environment. 20. Virtual File Sharing Platforms: - Experience with platforms like Google Drive or Dropbox for file sharing. - Ensuring secure and organized file storage. 21. Health and Wellness Support: - Facilitating wellness initiatives for remote teams. - Coordinating virtual fitness classes or wellness programs. 22. Quality Assurance: - Conducting quality checks on documents and communications. - Ensuring a high standard of work in all tasks. 23. Survey Coordination: - Assisting in the creation and distribution of surveys. - Compiling and summarizing survey responses for analysis. 24. Copy Editing: - Experience in refining and improving the style and flow of written content. - Making adjustments to enhance readability and coherence. 25. Database Management: - Proficient in managing databases efficiently. - Experience in data organization and retrieval. 1. Microsoft Office Suite: - Word, Excel, PowerPoint, Outlook 2. Email Management: - Gmail, Outlook 3. Calendar Management: - Google Calendar, Outlook Calendar 4. File Storage and Sharing: - Google Drive, Dropbox 5. Communication Tools: - Skype, Zoom, Google Meet 6. Task Management: - Todoist, Notes 7. Note-Taking: - Evernote, OneNote, KeepNotes 8. Data Entry and Spreadsheet: - Microsoft Excel, Google Sheets 9. Document Editing: - Google Docs, Microsoft Word 10. Presentation Creation: - Google Slides, Microsoft PowerPoint 11. Social Media Management: - Canva, Facebook, Instagram, TikTok 12. Video Conferencing: - Skype, Zoom, Google Meet 13. File Compression: - WinRAR, 7-Zip 14. Web Browsing: - Google Chrome, Mozilla Firefox, Microsoft Edge 15. Antivirus: - Windows Defender, Avast 16. Messaging: - Skype, Slack, Messenger, Gmail 17. PDF Reader: - Adobe Acrobat Reader