Ma. Sheryl B. Catalan

 MA. SHERYL B. CATALAN #2953 Orani St. Manuguit Tondo, Manila Tel:- Mobile No:-/- Email Add: - OBJECTIVES: To occupy a position of responsibility that will enhance my potentials and develop a customer oriented attitude towards effective service of the organization. EDUCATIONAL ATTAINMENT UNIVERSITY OF THE EAST A.B. Communication Arts- C. M. Recto Avenue, Manila WORK EXPERIENCES Learn to Trade (Forex School) Jan 2017 to Present Telemarketer Invite delegates to attend our Forex Workshop via calls, emails and text messages and making sure that they are fully informed about the possibilities of trading the soonest possible time. Contact previous delegates that confirmed to attend previous workshops so they can take advantage of this once in a lifetime seminar. Telco Services Australia(TSA Philippines) September 2015 to December 2016 Customer Experience and Sales Representative Assists customer with providing them an excellent service involving all their services and doing the right planning for existing ones. Provides new services to new customers. SYKES ASIA INC June 2013 to August 2015 Financial Account Assists clients on understanding their insurance protection in terms of managing it better. Processes disbursements as such and forwarded requests to proper department if needed. Monitors previous requests of clients to ensure proper delivery of said requests were achieved in a timely manner. CONVERGYS Aug 2011 to May 2013 Customer Service Representative/Associate Mentor Handles all financial concerns of existing customers, and offer to new members as well, assists on helping them send and receive payments online. Assists customers on understanding their transactions online especially on what they have spent and the charges that involves with all the activities they have accumulated on a certain period. In charge of helping the customer ensure that their account is protected from any fraudulent activities as it includes acquiring their financial information online. 24/7 CUSTOMER: October 2007-July 2011 Customer Service Specialist/Technical Support (Optus Telco) Provides solution to customer’s problems on their mobile prepaid service. Handles troubleshooting, manages queries for related line of business. Assures excellent results for each customers to promote retention and added revenue for the company. Offers add-ons or upgrades on their mobiles as well. Assists customers on understanding their usages and charges that used up their prepaid plans, offers better plan to help customers maximize the value of their money spent on their mobile service. Provides technical assistance to customers mobile phones including coverage issues, roaming and unable to top up their accounts. I also check on network related error messages received which hinders customers from using their mobile as normal. SPECIAL SKILLS Knowledgeable in MS Office, MS Excel, MS Word, MS PowerPoint, Internet