MA. SHERIELYN FLORANO
CUSTOMER SERVICE ANALYST I VIRTUAL ASSISTANT
Working from home since 2019, I help in
handling phone support, training, email
management and other ad hoc tasks and
reports.
EXPERTISE
Phone Support
EDUCATION
2003 - 2007
Bachelor of Elementary Education
Customer Service
Email Management
Training
Philippine Normal University
2004 - 2007
Philippine Normal University
Certificate of Reading
Data Entry and Reports
Basic Canva Design
Basic Social Media Management
WORK EXPERIENCE
2013 - Present
Customer Service Analyst
Accenture Business Services Inc
LANGUAGE
English
Tagalog
CERTIFICATE
Social Success
Bootcamp for SMM
Social Success Academy
2023
CONTACT
--Muntinlupa Philippines
Answers calls for Disability, Catastrophic Excess
Major Medical. Dental and Life claims and
benefits for US account
Makes outbound calls to Insureds, Other
Insurance companies and Pharmacies
Processes Pharmacy bills for reimbursement
Reviews documents received and sends it to
proper departments via email
Provides training to new CSR staffs and
regularly updates training manuals and guide
sheets
Creates Monthly and Quarterly Reports for
Team Lead's Conference Calls with Clients
Handles admin works including trackers for
training and attendance for the team
