Ma. Sheena Hicap

With a proven track record of delivering exceptional customer service, I possess a unique blend of skills that enable me to effectively resolve customer issues and exceed expectations. My experience in handling customer inquiries, complaints, and feedback via phone, email, and chat has equipped me with strong communication, problem-solving, and empathy skills. I'm proficient in using customer relationship management software and ticketing systems, and I'm committed to ongoing learning and professional development to stay up-to-date with industry trends and products. My positive attitude, adaptability, and teamwork skills make me a valuable asset to any customer-facing team.