Ma Shaiko M Adalid

I’m Shaiko, with my 6 years of Call center/BPO experience and a wide array of creative, technical, and customer service skills, I approach each project with a big-picture and a new mindset. I am a quick learner, reliable, friendly, and an excellent communicator. I help businesses that are outsourcing ease the management side of the business being an expert in streamlining processes and workflows.

I have demonstrated the ability to work independently and with a team and achieve results under pressure. eCommerce is my expertise, I’ve handled a remote team from the Philippines with 8-10 members. I’ve worked as a campaign Project manager during ramp-up seasons like Black Friday and Cyber Monday events with 40-80 international team members from South Africa, the Philippines, Mexico, and Canada.  

Core Qualifications:

• High-Level Administrative Executive Support with International Clients

• Graphic designer

•Expert level of Email/Chat support

• Can build rapport with clients, vendors, and project stakeholders both in person, calls, and in writing

Other services that I can provide: 

• Social media management

• Graphic Designing 

• Personal Assistant

• Coaching team members

• Training/Onboarding of New hires

• Hiring Manager during ramp-up events

• Reporting and Analysis

• Team Staffing and Scheduling

• Web researching and Data Entry

• Preparation of presentations and reports using Google slides, docs, and sheets

I've worked with programs and platforms such as Zendesk, LiveChat, Kustomer app, Aircall, Shopify, Slack, StellaConnect, Google sheets, docs and slides, and Microsoft software.

My clients are not through Hubstaff, and therefore I do not have many reviews here for you to read, I ask that you do not "judge a book by its cover" and instead, welcome the opportunity to find that needle in your business haystack and allow me the privilege to work with you. I look forward to building new relationships and for me, No job is too large or too small!