Ma Rowena Gragasin

 Profile Experienced Operation/Production Manager with a demonstrated history of working in health care industry. Skilled in Microsoft Excel especially Power Query and Dashboarding, Analytical Skills, SQL, Data Analysis, and Databases. Track record of being an essential part of the management team and has effective solutions that produce immediate impact and contribute to the long-term success of organization. Also focused at operational improvement and enhancement of existing quality in place for better efficiency. Contact - LINKEDIN www.linkedin.com/in/mrgragasin EMAIL:- activities and interests Guitar Biking Outreach volunteer Walking and wonder around Reading books Great food Engagement volunteer Ma ROWENA GRAGASIN WORK EXPERIENCE Production Operations Manager IQVIA Solutions Operations Center Philippines, Inc. 2012 – Present Manage production operations on an end to end data management and keep EMEA stakeholder’s satisfaction by ensuring that the quality deliverables are met based on the SLAs. Drives and implement changes for process enhancement and demonstrate innovation to improve efficiency. Support and manage knowledge transition as well as leading the application testing for new project development. Continuously drives mentorship and develop team members for succession planning. Has the capacity to utilize available resource in analyzing and understanding the connection of one process to the other related environment to help strengthen the decision making Inbound Customer Service Representative TELETECH, Pasay Philippines 2010 - 2012 Proactively serving customer with a standard of excellence which includes all aspect or service support – assistance of members healthcare eligibility, payment process and new healthcare application. Also assist Medical practitioners for member’s benefit and restriction in availing the service as well as process of claims. Responsible in application training for new joiner and assist on their queries during actual call System Analyst / Software Programmer ACCENTURE, Philippines 2007 - 2010 Responsible for creating new IT projects, monitoring and improving the existing software application and provide quick and long-term solution for client query incidents. Sets operational specifications and formulates and analyzes software requirements and continuously reviews the end to end project implementation to ensure high availability of enterprise systems. EDUCATION Master in Business Administration Pamantasan ng Lungsod ng Muntinlupa August 2018 - Present Bachelor of Science in Computer Science Manuel S. Enverga University Foundation March 2006 key skills and characteristics Proven strength in strategic planning and has ability to manage projects Focused at operational improvement and efficiency Analytical and efficient in problem solving skills Excellent listener Skilled in team and relationship building with key stakeholders Poised under pressure Staff Training & Coaching Quality Assurance and quality checks enhancement Successful facilitation and implementation of knowledge transition, application testing and production services Certified Six Sigma Yellow Belt Professional