Ma. Roseanne De Leon

Ma. Roseanne de Leon Virtual Assistant Address: Parañaque City, Metro Manila, 1709 Phone: - Email:- Hardworking Customer Service Representative with 2 years of experience working with Amazon. Trained in project and time management with extensive knowledge of product and services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Skills Order fulfillment Complaint resolution Good listening skills Dependability Knowledge of the product and service Empathy Time efficient Inbound and outbound calling Work History 2019-05 – Current Customer Service Associate Amazon Operation Services Philippines Inc., Pasay City • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Handles emails, inbound and outbound calls. • Interacted with customers through live chat. 2016-06 – 2019-05 • • • Service Crew McDonald’s Moonwalk, Parañaque City Performed shift change tasks each day to keep store efficient and neat. Talked with customers about project specifications, budgets and timelines for top-notch customer service. Greeted customers, provided friendly and knowledgeable service and placed orders. Education 2015-06 – 2019-05 Bachelor of Science in Business Administration Major in Human Resource and Development Management Polytechnic University of the Philippines, Sta. Mesa, Manila