Ma. Rosalia Acompanado

 Ma. Rosalia A. Acompañado 120 A Lourdes Proper, Dominican Hill, Baguio City 2600 Province: Tungkop, Minglanilla, Cebu City Cellphone Number: - Home Phone: - Skype ID: lia.acompanado Email Address: - Objective To remarkably contribute in the success of your company and find a challenging position where I can put in my maximum potential to achieve corporate goals. Work Experience: ESL Educator (Home-Based) March 15, 2015 – up to present 51 Talk Philippines - 51Talk English Philippines Corporation 28/F Discovery Center, ADB Avenue, Ortigas, Pasig City & 4/F EDY Building 144 Kisad Ed, Baguio City 2600 Teach the English language to Chinese students online and evaluate their performance based on set guidelines Provide online instructions in English as a second language for a wide range of learners (kids/beginners, intermediate, adults) Prepare and study the teaching materials before the lesson starts Conduct one-on-one video lessons with students within the prescribed time Provide corrective feedback and ensure that the students understand each lesson Create a lesson memo with the necessary feedback about the topics discussed Web Chat Support June 26, 2014 – February 14, 2015 Engage To Sell – LLC – 3414 Douglas Ln Eau Claire, WI 54703 Work from Home (Home-based) Provides contact support services, sales and other customer relations services primarily through online chatting or non-voice channels. Respond to customers in an efficient and effective manner within the required time response Assist customers with their queries about different types and models of cars/vehicles in all 50 States in the US Customer Service Representative/SME October 2013 – March 25, 2014 IQOR Philippines Inc. - 4th F/ SM Pala-Pala, Dasmariñas, Cavite 4114 Account – T Mobile Manage large amounts of inbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Follow up and make scheduled call backs to customers where necessary Follow standard processes and procedures Technical Support Specialist May 2013 – September 2013 Concentrix - Techno Plaza Bldg., Eastwood, Quezon City Account – Dish Network Provides technical support to users by researching and answering questions, troubleshooting problems regarding cable services and maintaining workstation Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet Follow up and make scheduled call backs to customers where necessary Customer Service/Technical Support Representative December 2009 – May 2010 NCO Clark Philippines – Angeles, Clark, Pampanga Account – T-Mobile Handles all phone queries and responds to all customers’ concern with regards to their mobile phone and prepay account services Processes any upgrade or updates with the customers’ mobile phone transactions and details Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per Client specifications Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Follow up and make scheduled call backs to customers where necessary Technical Support Representative January 2007 – December 2008 Sitel Philippines Inc. – Loakan Road, Baguio City Account – RCN Handles all phone queries and responds to all customers’ concern with regards to their phone and cable services Receives over the phone payments of customers’ through credit card Processes any upgrade with the customers’ phone and cable services Develops ongoing rapport to ensure customers’ satisfaction with the services rendered to them Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Assist other agents regarding their calls to provide a better solution for their customers and take supervisory calls Education AB Mass Communication – College Level Philippine Women’s University References Michael Dela Peña- Vice President - Sitel Philippines, Baguio City Shalom Nethaniah Babiera- Leadership Development Program Manager - Sitel Baguio Rael De Leon - Site Project Manager – NASDAQ OMX , Taguig City Rose Nepomuceno - Operations Manager – Iqor, Clark Angeles, Pampanga Liezel Leonardo - Team Captain – Concentrix , Eastwood, Quezon City John Paul Durolfo - Operations Manager – Alorica, Laoag Ilocos Cid Rodrigo Estrada- AVP – IQOR, Dasmariñas, Cavite Sharon Tiu - Operations Manager – IQOR, Dasmariñas, Cavite