Ma. Patricia Villena

Ma. Patricia Villena Executive Assistant About Me Contact-- Nasugbu, Batangas, Philippines Education With strong attention to detail and excellent communication skills, I ensure smooth operations by handling tasks like scheduling meetings, drafting correspondence, and maintaining confidentiality. I'm proficient in office software and adapt quickly to changing priorities, supporting executives with everything from administrative duties to strategic initiatives. Work Experience January 2022 - June 2024 ProAssisT VA Serices Executive Assistant Administrative Support Bachelor of Science Accountancy 2013 - 2015 Skil l s Organizational Skills Communication Customer Interaction Invoice Preparation July 2018 - December 2021 iQor Senior Agent Answer incoming calls promptly and professionally, responding to customer inquiries and resolving issues effectively. Provide information about products, services, and promotions. Assist customers with account changes, including upgrades, Problem-Solving Abilities downgrades, and cancellations. Confidentiality Troubleshoot technical problems and escalate issues as necessary Technology Proficiency Attention to Detail to ensure timely resolution. Process payments, refunds, and adjustments accurately. Initiative May 2015 - March 2018 C3/CustomerContact Channels, Inc. Adaptability Customer Service Representative Handle reservations, changes, and cancellations with efficiency and accuracy over the phone. Language English Resolve customer concerns and complaints promptly and professionally over the phone. Promote airline products and services to enhance the customer experience. Collaborate with team members to achieve daily operational goals and improve service quality.