Ma Norma Raneses

MA. NORMA M. RANESES 🔗 https://www.linkedin.com/in/gandarling-/ PROFESSIONAL SUMMARY Detail-oriented and reliable Virtual Assistant with over 8 years of remote experience supporting international clients in administrative operations, project coordination, data management, and customer service. Skilled in inbox and calendar management, CRM systems, online research, and document preparation. Known for strong organizational ability, accuracy, confidentiality, and proactive communication while working independently in remote environments. CORE COMPETENCIES Executive & Administrative Support Email & Inbox Management Calendar & Appointment Scheduling CRM & Data Entry Management Online Research & Lead Generation Customer Support (Email & Chat) Project Coordination & Task Tracking Document Preparation & Formatting Social Media Scheduling Support Time Management & Multitasking TOOLS & SOFTWARE Google Workspace (Docs, Sheets, Drive, Calendar) Microsoft Office (Word, Excel, PowerPoint) Trello & Asana Zoom & Slack Gmail & Outlook QuickBooks (Basic Bookkeeping) Canva (Basic Design) PROFESSIONAL EXPERIENCE Administrative Assistant / Project Support Presento Presentation | Australia (Remote- Managed executive inboxes handling high-volume daily communications Coordinated meetings across multiple time zones and maintained calendars Prepared reports, presentations, and project documentation Tracked deadlines, deliverables, and action items using Trello and Asana Assisted in budget monitoring and basic expense tracking Maintained organized digital filing systems in Google Drive Supported project planning and execution activities Administrative Assistant Presento Presentation | Australia (Remote- Managed client email inquiries and provided timely responses Scheduled appointments and maintained structured calendars Performed accurate data entry and CRM updates Conducted online research for lead generation and reporting Created and formatted documents, spreadsheets, and presentations Assisted with social media content scheduling Organized digital files to improve workflow efficiency Homebase Researcher / Data Entry Specialist Bernard Etienne (Remote- Entered and updated large volumes of data with high accuracy Verified information for completeness and correctness Conducted structured online research and compiled reports Cleaned and formatted data for reporting purposes Maintained confidentiality and followed data privacy standards Organized digital files using consistent naming systems EDUCATION BS in Computer Science Adventist University of the Philippines 1998 - 2001 Associate Degree Computer Programming Romblon College 1996 - 1998 CERTIFICATIONS 3-Weeks Online Bookkeeping Training using Quickbooks Basic Virtual Assistant Training English Proficiency Training May 2025 ADDITIONAL SKILLS Strong written and verbal English communication High attention to detail and confidentiality Able to work independently with minimal supervision Stable internet connection and dedicated home workspace