Ma. Nona Vargas

Call centers process customer request throughout the day to ensure that customer service representative are interacting with clients in ways that serve a business best interests, quality assurance analyst often monitor phone calls to measure performance and help implement the business strategic objectives.

I started working in a call center industry since 2006, been with a different line of business such as inbound/outbound sales, appointment setting, customer service representative and as a quality assurance analyst.

I am passionate about work I love to learn, very trainable, flexible and can respond positively to stressful situation when circumstances at work change. I can relate well with people at all levels.

My long term goals involve growing with a company where I can continue to learn, take an additional responsibilities and contribute as much of value as I can.

As an employee I need to perform a good work, be loyal, act as part of the team, value the relationship, earn the employers trust and grow with passion for the product or service.

I wanted to join a company who believe in their people, who believe that the employee contribute to the success of the business operations. I believe that work force is very important in the sucess of the organization.

I relish challenge and there is nothing that I have seen in this job intimidates me in any way.