Ma. Niña Y. Saygo

EDUCATION Polytechnic University of the Philippines June 2003 – March 2007 Business Administration major in Management Bagong Barrio National Highschool June 1999 – March 2003 1st honorable mention Best in Physics and Accounting Bagong Barrio Elementary School June 1993 – March 1999 WORK EXPERIENCE MA. NIÑA Y. SAYGO Quality Assurance Specialist/Project Management/Data Analyst PROFILE Birthdate: October 5, 1986 Age: 32 Birthplace: Caloocan City, Philippines Civil Status: Married Language & Dialect use: English, Tagalog CONTACT PHONE:- SKYPEID: saygonina EMAIL:-ACHIEVEMENTS Accenture A-lister awardee ✓ Client value creation 2012, 2013 and 2017 ✓ People Developer 2014 MVA (Most Valuable Auditor) 2013 Accenture, Inc [Quality Assurance Specialist] March 2011– June 2019 • Ensuring to meet the SLA metrics set by onshore counterparts, by providing timely manner feedback to data analysts. And also provide quality reports that will help the operations team in managing the team’s performance. • Project Management, team coaching and huddles (OIC) • Automated reports, dashboards and analysis • Client presentations and communications • Lead process improvements initiatives Accenture, Inc [Trainer] March 2011– March 2014 • Create training plan, process flows and modules • Facilitated a training in various Accenture sites (India and Philippines) Accenture, Inc [Subject Matter Expert] January 2008– March 2011 • Support team for processing and non-processing related issues • Performing RCA and coaching to agents • Client presentations and communications Accenture, Inc [Data Analyst] May 2007– December 2007 • Review completeness and accuracy of insurance claims to ensure that healthcare policy guidelines are followed prior to authorizing payment or filing a request for a medical review. SKILLS AND CERTIFICATIONS • • • • • • Knowledgeable in Basic Accounting Principles, MS Packages (such as Word, Excel, Visio, PowerPoint, PowerBI and Database) and Google documents Video Editing Illustrator Certified: Accenture Certification for Quality Associates (February 2017) Certified: Accenture Lean Six Sigma Yellow Belt (2019) o YB Project has a client savings of $219,500