Ma. Merma Nepomuceno

MA. MERMA C. NEPOMUCENO GEN.VIRTUAL ASSISTANT/FREELANCER ABOUT ME CONTACT - merma.nepomuceno1210@ gmail.com https://sites.google.com/ view/mermaid1012 https://www.linkedin/in /iammerma/ AREAS OF EXPERTISE Experienced administrative professional with over 15 years in office and online work. Skilled in planning, problem-solving, and supporting businesses to grow. Certified Virtual Assistant and QuickBooks ProAdvisor, ready to help entrepreneurs succeed with efficient, highquality assistance. WORK EXPERIENCE Administrative Assistant KontakSource Bookkeeper - Admin Assistant Full-Charge Bookkeeping with QuickBooks Data Management & Dashboard Reporting Email Organization & Management Product Listing & Ecommerce Support Shine Villas - Property Management Customer Service Excellence Web Researcher/Email Verifier Photo Editing (Canva) Social Media Management SKILLS & ABILITIES Strong team player and independent worker Ability to follow instructions and deliver high-quality results Effective time management Effective Communication Creative and innovative mindset Highly organized, dedicated, and reliable EDUCATION Lyceum of the Philippines University Major in Management Class 1989 San Francisco High School formerly DMMHS - Phils. Class 1984 May - November 2024 Managed emails, data (HubSpot), and calendars. Coordinated appointments and supported admin tasks. Assisted with social media management to boost online presence. Nov.2020 - Jan.2023 Reconciled bank and credit card accounts, troubleshooting and updating transactions (deposits, invoices, bills, expenses). Managed accounts receivable/payable and prepared financial reports and statements. Handled monthly Airbnb reconciliations and entered data for supplies using the Ciirus platform. Conducted internet research and performed various administrative tasks as needed. US-NGO Consulting Agency June - July 2020 Conducted research as directed by the supervisor. Verified and created accurate data using Excel. Lead Generation & Data Entry Specialist Silver Cargo Care Australia Oct - Dec 2019 Scraped email addresses from Yellow Pages Australia and organized them in a spreadsheet. Validated the accuracy of all collected information. Freelancer US various Small Businesses Jan - Sept 2019 Delivered technical support through phone, chat, and email. Reached out to leads, driving new business opportunities. Sourced and listed profitable products online to boost sales. Managed and scheduled posts in customer Facebook groups. Remote Accounting Assistant M.A.B Consulting Services Jan - Dec 2018 Recorded and updated transactions (e.g., invoices, bills) in QuickBooks. Provided QuickBooks implementation, support, training, and troubleshooting. Managed data migration using third-party apps and inventory tracking. Prepared detailed dashboard reports using MS Excel. Researcher/Processor Tricycle Franchising Board-Phil.Gov't Agency Jan - Aug 2017 Researched and drafted proposed measures as directed. Planned and coordinated research activities. Operations Financial Specialist Alorica - Philippines Contacted individuals to gather customer information. Addressed and resolved objections effectively. Jan - Dec 2016