Ma. Margarita Kathrina

MA. MARGARITA KATHRINA DELATINA Customer Service Representative 18 Yen St., Villa Arca II, Brgy. Baesa, Quezon City, Philippines -- EDUCATION PROFILE Dynamic Customer Service Representative with 2 years of BS Chemical Engineering Adamson University- Senior High School University of the East 2017 - 2019 EXPERTISE Communication Skills Product Knowledge Sales Techniques Customer Relationship Management (CRM) Problem Solving Time Management & Multitasking Adaptability Technical Skills Emotional Intelligence Attention to Detail Data Analysis & Reporting Team Collaboration Customer-Focused Attitude LANGUAGE Telesales experience and 6 months as a Trainer Specialist. Skilled in inbound calls, live chat, and email support. Expertise in upselling, conflict resolution, active listening, and delivering exceptional customer service. Proven track record of achieving sales targets and improving customer satisfaction. WORK EXPERIENCE Concentrix Jan 2024 - Dec 2024 Sales Advisor I As a Sales Advisor for an international travel account, I managed customer inquiries through calls, emails, and chats. I provided tailored travel solutions, upsold services, and ensured a seamless booking experience, all while delivering exceptional customer service and meeting sales targets. Teleperformance Jun 2023 - Dec 2023 Training Specialist As a Training Specialist in telesales for prescription healthcare, I develop and deliver training programs to enhance sales techniques, product knowledge, and customer service skills. I ensure representatives are equipped to effectively promote prescription insurance plans and meet performance goals. Teleperformance Sept 2022-Jun 2023 Customer Service Representative As a Telesales Healthcare Representative specializing in prescription insurance, I educate customers on available plans, identify their needs, and guide them through enrollment. I focus on upselling, English renewals, Filipino compliance and achieving sales targets. and providing excellent service while ensuring