- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 38 years old
- Location:
- Pasig City, Metro Manila, Philippines
- Experience:
- 3 years
Ma.Margarita Cruz
#132 M.H Del Pilar St. Sto.Tomas
Pasig City, Philippines 1600
e-mail address & skype id:-/ -
JOB OBJECTIVE:
to work for a dynamic company where I can effectively utilize my expertise in customer service.
HIGHLIGHTS OF QUALIFICATIONS:
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Strong written and oral communication skills.
Outstanding customer service skills; diplomatic and very patient in handling irate and angry
customers.
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Very keen attention to details.
Highly skilled in providing products and services offered by the company.
In-depth knowledge of taking orders, administer billing or payments and computing charges.
Very attentive in listening to customers needs and concerns to provide the appropriate and
accurate resolution.
PROFESSIONAL EXPERIENCE:
02/2013 – 04/2014
Customer Service Representative
F.I.S GLOBAL – Ecoplaza Makati City, Philippines
American Express pre-paid card (Bluebird)
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07/2012 – 02/2014
Check to ensure that appropriate charges were made to
customers pre-paid card.
Review claims and adjustments requested by the customer and
verifying the transaction made with the merchants where the
card was used.
Providing account information to verified customers who would
like to check their balance, their registered information and the
status of the request or transactions they made.
Assists customers in registering their information or closing
their account.
Customer Service and Billing Representative
Transcom Worldwide Asia – Frontera Verde Pasig City, Philippines
TalkTalk U.K (Mobile)
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05/2011 – 03/2012
Keep records of customers subscriptions, and add-on features
to their mobile account.
Recording details of inquiries, complaints and comments as well
as action taken.
Providing and explaining accurate information regarding the
customers mobile bill.
Assisting customers in updating add-ons and features to their
mobile account.
Providing and helping customers decide the best mobile plan
that suits their lifestyle and needs.
Transferring calls to the appropriate department where the call
should be assisted such as Sales Department and/or Technical
support Team.
Processed payments and adjustments to accounts.
Customer Service Representative/ Telesales Representative
The Resource Group Philippines (Ibex Global)
Moulton
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Provided excellent assistance for order taking,cancellation of
orders, reshipment and tracking the shipment and delivery of
orders.
Educated customers with accurate information rearding the
products and services offered by the company.
Processed payments and adjustments to accounts.
Tracked packages via USPS,UPS and FedEx.
Vonage
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Skilled in identifying and qualify opportunity.
Pursuasive personality and focused on achieving goals.
Expertly overcame objections and secured agreements.
Carlson Marketing(Aimia)
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Contacted existing credit card holders to enroll for a credit card
protection by providing the benefits of the service.
Delivered numbers of sales and hit the daily quota.
Pursuasive personality and focused on achieving goals.
Expertly overcame objections and secured agreements.
EDUCATION
Taguig City University – Bachelor of Science in Hotel and Restaurant Management (2008)
