Ma. Luisa Galindez-Layon
9-P Road 6 1st West Crame, San Juan City
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PERSONAL PARTICULARS
Date of Birth:
August 19, 1985
Gender:
Female
Religion:
Roman Catholic
Nationality:
Filipino
Marital Status:
Married
Height:
5’3”
Weight:
83 kg.
EDUCATION
COLLEGE
Polytechnic University of the Philippines
Sta. Mesa, Manila
-)
HIGH SCHOOL
Camp General Emilio Aguinaldo High School
Quezon City
-)
ELEMENTARY
Camp Crame Elementary School
Quezon City
-)
WORK EXPERIENCE
Purchasing Clerk ( Data Entry )
Philippine National Police Service Store System
Camp Crame, Quezon City
-)
Customer Service Representative
( Hotels.com )
Sykes Asia Incorporated - BPO
One San Miguel Ave., Shaw Blvd., Mandaluyong City
April 2010 – September 2010
Technical Support Representative / Customer Service Representative / Sales
( DellComputers / Dell Financial Services Small & Medium Business)
Telus International Philippines - BPO
Telus House Araneta, Cubao, Quezon City
October 2010 – April 2012
Technical Support Representative ( Hewlett Packard )
Sitel Philippines Corporation - BPO
Pioneer II, Robinson’s Cybergate Center
Mandaluyong City
October 31, 2012 – May 28, 2014
Customer Service Representative
( Billing and Sales – Level 3 )
Ibex Global Services
Silver City II, Tiendesitas, Pasig City
October 2, 2014 ( present )
SKILLS
Navigating Windows Operating Systems
MS Office Programs ( Word, Excel, Powerpoint )
Microsoft Troubleshooting ( Dell & HP Laptops )
Network Troubleshooting
Hardware Troubleshooting ( Dell & HP Laptops )
Answering customer’s queries about supported products
Practicing best customer service needed for the job
