Ma. Luisa Cecilia Castillo

Ma. Luisa Cecilia Castillo Mariveles,Bataan Philippines 2105 --Twitter : https://twitter.com/_cecilecastillo LinkedIn : https://www.linkedin.com/in/cecile-castillo-614a47 Highly-organized Human Resource and Administrative Officer with More than 6 years facilitating workflows. Promotes interdepartmental collaboration through teamwork. Demonstrated expertise in project and document management. Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations. Proven history of success in event coordination, staff supervision and office workflow management. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. SKILLS Microsoft Office Tools Email Handling and Management Office Administration and Management Data management Human Resource Management Systems Organizational Management Recruitment / Human Resources Policy and Procedure Management Time Management Customer Service WORK HISTORY Human Resource /Administrative Officer Quantumkey Services and Solutions Inc. Mariveles, Bataan - January 2019 - August 2021 ● Standardized office structures and processes to promote collaboration and increased performance. ● Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement. ● Maintained protocol throughout routine work days and special events. ● Delivered top-notch administrative support to office staff, promoting excellence in office operations. ● Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. ● Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. ● Maintained CRM database with customer updates and report generation. ● Prepared reports to assist business leaders with key decision making and strategic operational planning. ● Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. ● Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses. ● Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. ● Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance. ● Prepared and distributed team-based communications to foster collaboration and enhance team morale. ● Scheduled appointments and meetings, organized materials and prepared rooms. ● Collected data, input records and protected electronic files. ● Produced highly accurate internal and external letters and memoranda. ● Conducts Recruitment Procedures. Human Resources Assistant SPARC Properties Realty Corporation PARAÑAQUE , MANILA - September 2017 - December 2018 ● Filed paperwork, sorted and delivered mail, and maintained office organization. ● Delivered friendly assistance with new hires throughout the interviewing and hiring process. ● Administered compensation, benefits and performance management systems and safety and recreation programs. ● Screened applicant resumes and coordinated both phone and in-person interviews. ● Created and completed personnel action forms for all hires, terminations, title changes and terminations. ● Posted positions through approved recruitment channels. ● Prepared monthly, weekly and daily reports using Microsoft Office Suite. ● Improved productivity initiatives while coordinating itineraries and scheduling appointments. ● Conducts new employee orientation schedules for all new hires. ● Processed documentation for employee actions such as new hires, grievance resolutions and terminations. ● Compiled employee records from individual departments to maintain central files. (Maintains organization of 201 files) ● Tracked various statistics and kept detailed records to support the human resources department. ● ● Helped employees register for benefits programs using online portals. Assigned work activities for staff related to employment, compensation, labor relations and employee relations. HR Clerk II Innovasia Manpower Services INC., Mariveles , Bataan - January 2017 - September 2017 ● Oversaw daily operations to ensure high levels of productivity. ● Created plans and communicated deadlines to ensure projects were completed on time. ● Served customers in a friendly, efficient manner following outlined steps of service. ● Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. ● Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately. ● Used critical thinking to break down problems, evaluate solutions and make decisions. ● Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment. ● Worked closely with the HR Manager to maintain optimum levels of communication to effectively and efficiently complete projects. ● Completed paperwork, recognizing discrepancies and promptly addressing for resolution. ● Conducts Recruitment Procedures. ● Helps employees with their Online Application of Government mandatory Numbers. Human Resources Coordinator Jepar Manpower and General Services Mariveles , Bataan - June 2015 - July 2016 ● Directed job fairs to bring in local talent for long term and seasonal positions. ● Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process and drafting offer letters. ● Counseled managers and employees regarding company policies, procedures and workplace issues. ● Coordinated company training and compiled training reports and communication to support compliance with corporate requirements. ● Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. ● Sent notices to employees and subcontractors regarding expiring documentation. ● Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data. ● Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. ● Supported HR functions with emphasis on record keeping, data entry and general HR tasks. ● Supported human resources staff with new hire orientations and monthly departmental meetings. ● Addressed and resolved general payroll-related inquiries. ● Captured key feedback from employees during exit interviews. ● Completed background and reference checks to facilitate hiring and onboarding of employees. ● Maintained human resources information system and kept employee files up to date and accurate. ● Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines. ● Coordinated meetings, developed meeting content and presented human resources law updates. ACCOUNTING OFFICER/Client Liaison Officer Executive Heights Bed & Breakfast Mariveles , Bataan - November 2013 - March 2014 ● Prepared monthly reports, including payment and account reconciliations and financial statements. ● Mitigated accounting risks through identification and improvement of process inefficiencies. ● Managed the entire accounting cycle, including gathering information, preparing documents, finalizing reports and closing books. ● Created budgets and forecasts for the management group to meet regular accounting deadlines. ● Developed process improvements to increase efficiency and productivity and presented to management for approval. ● Overhauled process for year-end inventory audits to improve accuracy. ● Collaborated with the purchasing department to reconcile vendor invoices and facilitate payments. ● Managed payroll operations. ● Improved efficiency of operations, including data collection, analysis and modeling, to enhance practices and increase customer retention. ● Reviewed accounting structures and procedures on a regular basis to identify areas in need of improvement. ● Documented all cash, credit, fixed assets, accrued expenses and line of credit transactions. ● Set up and improve accounting systems and processes to meet business needs and maximize operational success. ● Evaluated and improved accuracy and completeness of financial records. ● Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations. ● Drove client satisfaction by identifying maximum adjustments, deductions and credits. EDUCATIONAL BACKGROUND Softnet Information Technology Center Hotel And Restaurant Management Jul 2010 - Sep 2012 ● Completed professional development in Food and Beverage Services (NCII) ● Completed professional development in Housekeeping (NCII) ● Completed professional development in Front Office (NCII) ● Completed professional development in Commercial Cooking (NCII) ● Received Diploma of EXCELLENCE Bafti/Tesda Provincial SkillsCompetition SEMINARS AND TRAININGS ATTENDED Philippine Red Cross’ Occupational First Aid and Basic Life Support – CPR with AED Operation Training SFB8 AFAB Mariveles, Bataan Dec. 17-19, 2020 Basic Occupational Safety and Health for Safety Officer 1 (via ZOOM) AFAB 4th Floor Administration Building December 10-11, 2020 SSS Regional In-Depth Information Seminar 3 Day Intensive Training on SSS Policies and Program Romalaine Café Roman Highway, Brgy Alas-Asin Mariveles, Bataan Basic Life Support SFB8 AFAB Mariveles, Bataan June 13-14, 2017 2nd Annual Municipal Congress NPC Convention Hall, NPC Compound Bagac, Bataan October 26-28, 2012 Annual SK Municipality Congress Romalaine’s Alas Asin Mariveles, Bataan October 25-26, 2011 Bafti Tesda Skills Copetition Bataan People’s Center Balanga, Bataan September 21-25, 2011 Sangguniang Kabataan Seminar 2011 Raja Soliman Baguio City May 5-7, 2011 Leadership Training MAAP, Alas Asin Mariveles, Bataan April 15, 2011 I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.