Ma Lufthanza Narido

I have a combined of 8 years experience with BPO and RPO. I began my career in the BPO sector, where I honed my skills in customer service, process optimization, and client communication. Working with diverse accounts—from account specializing to healthcare—I developed a strong foundation in handling high-volume interactions with professionalism and empathy. Transitioning into RPO allowed me to deepen my expertise in recruiting and strategic sourcing. I’ve used data-driven approaches to improve time-to-fill and candidate quality. My background in compliance and documentation has been especially valuable in regulated industries, ensuring that every hire meets both operational and legal standards.