Ma. Luchelle Ocampo Yalao
Nickname: Maria
Date of Birth: November 08, 1981
Block 4 Lot 42 KS 1 Lancaster New City
General Trias Cavite
Contact Number:- (Whatsapp)
E-Mail:-Skype id: luchelle.yalao
Professional Summary
Worked in the BPO Industry for 7 years. Experience in Customer Service and Technical
Support. After 7 years in the BPO, I decided to switch to Home-based. Started as an Appt.
Setter then became one of the Top Rated freelancers on Upwork. After 3 months as an
Appt. setter a businessman hired me as his assistant and everything became history. I
have managed several teams for Social Media and Quality Team.
Skills
-ZOHO Expert
-Creative problem solver
-Exceptional communication skills
-Social Media Expert
-MailChimp
-Hootsuite
-Canva
-Amazon
-Shopify
-Trello
-Research
-Google Drive
-Microsoft 360
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Work History
Teletech SM corporate building, Roxas City
October. 2006 to December. 2008
Technical Support Representative
-Assisted customers with their AT&T DSL service
-Minimum of 30 calls per day
-handled technical issues with their service for DSL
-Maintenance Scheduler
Apac Solution Northgate Alabang
May. 2009 to December. 2011
Customer Service Representative
-Worked as a customer service representative for Blue Cross/Blue Shield Northeast.
-Assisted providers with their customer's claims and benefits.
-Answered an average of 45 calls per day by addressing customer inquiries, solving
problems with claims and benefits.
-Greeted customers entering the store to ascertain what each customer wanted or
needed.
-Described product to customers and accurately explained details.
-Answered product questions with up-to-date knowledge.
Convergys Northgate Alabang
January. 2012 to August. 2014
Technical Support Representative
-Assisted customers with their Optus service.Connectivity issues with their pocket wifi
and USB stick. Assisted them also with their account information and data usage.
-Answered an average of 70 calls per day by addressing customer inquiries, solving
problems and providing new product information.
-Greeted customers entering the store to ascertain what each customer wanted or
needed.
-Described product to customers and accurately explained details and care of
merchandise.
-Politely assisted customers via telephone.
-Provided an elevated customer experience to generate a loyal clientèle.
-Answered product questions with up-to-date knowledge of sales and store promotions.
IBEX GLOBAL SM Paranaque
Sept. 2014 to Dec. 2014
Customer Service Representative
Assisted customers with their bills for AT&T Uverse.
Answered an average of 60 calls per day by addressing customer inquiries, solving
problems and providing new product information.
Described product to customers and accurately explained details served as the main
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Teleperformance
Sept. 2016 - Nov. 2016
Hr Apprentice for Recruitment
● Data entry for resume and applicants
● Initial Interview
● Reports
Fresh lime Digital
https://freshlimemarketing.com
Sales Agent representative/Appt.Setter
March. 2016-July. 2016
● I make calls to set up an appointment and once the appointment is confirmed.
● I will call the client again for the PowerPoint Presentation.
-PowerPoint
-MS Excel
-MS Word
-Skype
Ematic Solutions
Lead Generator/Researcher
May. 2016 - Dec. 2016 (Part-time MNL time)
I searched for online stores information
● Owners name or contact person
● phone number
● email
● Bounce rate
-Email Hunter
-Linked in
-Drive
-MS Excel
-Trello
Boomers Advisory LLC
Sept. 2016 -March. 2017
Virtual Assistant
● I created my boss website
● I make calls to his clients for appointments for Insurance upgrade, additional services
● I also call those who have inactive policies.
● I take care of my boss schedule and calendar
● Send emails to clients and text messages
● Data mining
-MS Excel
-Google Drive
-MS Word
-Canva
-Zoiper
-Skype
Hardhat/ Build Victoria
https://www.hardhat.jobs
Virtual Assistant
May 2017
● Data Scraping and Mining
● Research
● Email Management
● Proofreading
● Wordpress
Clutch & Pearls
May 2017
Virtual Assistant
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Calendar Management
Creator of logo and banners
Wordpress
Managed Social Media Accounts
Lifestyle Designs Inc.
https://www.amazon.com/stores/page/01FF68A-A3C68A13
5B
June. 2017- January 2019
Virtual Assistant
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Calendar Management
Creator of logo and banners
Amazon Seller Central
Hootsuite's
Managed Social Media Accounts
Facebook Marketing
Rickshaw Journey
Dec. 2017- Feb. 2017
Virtual Assistant
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Canva
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Creator of logo and banners
Shopify
Created Brochures
Managed Social Media Accounts
Confidential Biotherapy Delivery
https://www.confidential805.com
Aug. 2017 - Sept. 2019
Assistant to the CEO
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Lead QA Analyst
Managed all Social Media Accounts
Managed Design and Social Media Team
Inventory Reports ( Daily, Weekly, and Monthly)
Proposal and SOP
Content Writer
Email Handling
Website Updates
Salary Report
Melissa Talent Agency
https://www.mltalent.com
June. 2018 - Dec. 2018
Talent Booker
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Email Handling
Booking Background Talents for Tv Shows and Movies like Suites and Designated
Survivor.
Get Global Executive Transportation
https://www.get-transportation.com/
Aug.2019 - Nov. 29019
Assistant to the CEO
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Managed all Social Media Accounts
Design and Contents
CRM Zoho
Creating Proposals
Invoice Report and Payroll log
Email Handling
Customer Service Support
Advertising
Admin Task
Education
2001 Informatics SM Southmall Las Pinas,
Bachelor of Science in Computer Science ( Undergrad.)
