Ma Lourdes Walter

I worked as a customer service representative for 2 years in the BPO industry and 1 year as a home-based worker. I've handled live chat, email, and inbound phone support. I can easily work under pressure with less supervision. I'm also used in multi-tasking jobs and I have a typing speed of 60wpm. I know MS Word, Ex...
•Well versed in proper call/chat/email handling etiquette; •Ability to write/speak clearly and accurately; •Demonstrate proficiency in typing and grammar; •Knowledge of customer service principles and practices; •Effective listening skills; •Capable of working well independently; •Dedicated to...

I am a trustworthy and hardworking individual with a strong faith that a combination of my natural ability and who has seven (7) years of experience as a Customer Service Representative. I am skilled in communicating clients over the phone, email and even live chat. I have knowledge in Zendesk, an expert in Microsoft ...