Ma. Lourdes Belen Surtido

Curriculum Vitae Name: Ma. Lourdes Belen V. Surtido Physical Address: #32 Hawaii St. Camella Homes Bgy Salinas IV, Bacoor City Cavite, Philippines 4102 Contact numbers: - Email Address:-,-Skype ID:-OBJECTIVE: To convert idleness into profit AREAS OF EXPERTISE:  CRM - Pipeline, Mavenlink, Five9, VBS Database, Dropbox, Googledocs  Web Research using Basic Method and Boolean Search Logic  Project Management  Document Control  Social Media Management  Customer Service - Email Management, Phone Assistance  Invoicing / Progress Billing / Proposal Creation  Website Administration  Appointment Setting  Translation  Audio Transcription  Agenda Reporting  Daily/Monthly Reporting  Credit Analysis  Call Center  Underwriting  Funding/Refund Processing PROFESSIONAL EXPERIENCES  Lizard Bear Tasking Inc. – Email/Chat Support Agent (Blended/Multi-Skilled Teammate) - Oct 2016 – January 2019 Email, voice and chat support representative; refund/compensation process, universal language utilization  Cash Flow Outsourcing Services, Inc. - Funding Specialist -- Apr 2013 - July 2014 Assisted clients who needs to get a Cash Advance by partly selling their pension plans. Duties include but not limited to ensuring the timely and accurate packaging of all lump sum payments, underwriting - reviewing and verifying assessments being done by the Sales team of agents. After this, secures pertinent documents from clients and guides them until they get funded.  Thomas Global Inc. - Building Administrator (Family Business) - Aug 2012 - Present Oversee residents' and tenants' safety, building maintenance, repair and upgrades, and comply with environmental, safety and health procedures relating to facility operations utilizing a Quick Reference Guide.   Virtual, Online Clients - Executive (Virtual) Assistant - Jan2010 - Oct2016 Worked with a numberof online clients, Companies include a number from the Real Estate, some B2B Consulting, a Finance Institution, Entrepreneurs like a Fitness Coach, Lasik Surgeon, Professor, Property Consultant, Health Guru, or simply retired individuals.  M+W Zander Philippines, Inc - Project / Document Controller - Dec 2007- Oct2009 From beginning and closeout of a project, did the document control procedures, project scheduling, proposal creation, etc. and administrative tasks as required  DVIR Ie Ltd - Document Controller / Project/Administrative Assistant - Feb2000 Dec2007 Worked for an expatriate consultant with numerous clients from the Construction Industry of different Manufacturing Firms. Last project assigned was at Intel Philippines in Cavite for the Document Control.  SPI Technologies Inc. - Oct 1996 - Oct 1999 Document Analyst, Graphics Operator Performs clerical, scanning activities and other production-related processes like coding, proofreading, checking, edit-checking, random-checking as well as digitizing, depending on projects specified.-  Amerton Incorporated- Quality Control Inspector - Oct 1995 - Oct 1996 Guides team of production operators under supervision for the work they are executing  Fil-Pacific Apparel Corporation - Issuance Monitoring Staff - May 1995 - Oct 1995 Prepared material explosion for release to different subcontractors. Acted as a front liner to subcontractors and clients, attending to their minor queries and complaints. Issued material and issuance slips after each release of materials and checking these for inspection. Updated and encoded daily issuances for inventory EDUCATION Elementary Level St. Cyr Academy- Secondary Level Lycee D Saint Cyr- Tertiary Level The International University Manila B.S Business Administration (Management-