Ma.Loida Guerrero

MA.LOIDA GUERRERO Dynamic Data Entry Expert Customer Service Guru Lead Generation Rock Star CONTACT ABOUT--Ma.Loida is a Customer Service advocate and an expert in data entry/management, (- with a solid 7 years experience from world class banks like JP Morgan Chase and (- Capital One. Passionate, efficient, effective, keen-eyed, dynamic, flexible and truly hardworking. Also has a lot of ideas, eagerness to learn new things and positive 136 Estehonor Compd, outlook towards work and life. Wawa St., Alabang, Muntinlupa City 1770 CORE COMPETENCIES Philippines Data Entry/Data Management Transcription Customer Service Quality Control Email Support Call Review Chat Support Proofreading Social Media Moderation Fraud/Risk Detection BACHELOR OF SCIENCE: Email Marketing Dispute Resolution INDUSTRIAL ENGINEERING Lead Generation Management Web Research EDUCATION - EXPERIENCE Rizal Technological University Mandaluyong City VIRTUAL ASSISTANT FOR SOCIAL MEDIA WORK Philippines Double Content Project LLC | May 2017 - present Manage social media accounts of clients. Posting account contents and managing comments. WEB RESEARCHER / LEAD GENERATION SPECIALIST SOCIAL Upwork Freelancer | May 2017 - present Utilize search engines for given keywords. www.facebook.com/bhem0912 @bhemguerrero @bhemguerrero Compile data in excel/spreadsheet. Send emails to clients. FREELANCE DATA ENTRY / ITEM LISTER Ebay | January 2017 - present Create item listings. bhem_guerrero Edit photos and images. Research new items and products. www.linkedin.com/in/maloida-guerrero-a10b87125/ FREELANCE GENERAL TRANSCRIPTIONIST goTranscript.com | January 2017 - present Transcribe audio files. SKILLS Microsoft Office Suite Basic Photo Editing Basic Video Editing Web Research Graphic Designing EXPERIENCE FREELANCE CALL REVIEWER humanatic.com | January 2017 - present Review, categorize and tag live calls. Basic Canva FRAUD & RISK DETECTION ANALYST Proofreading JP Morgan Chase & Co. | September 2015 - January 2017 Handle inbound/outbound calls, email/chat inquiries for debit card accounts. File and report fraud cases. SENIOR CUSTOMER SERVICE REPRESENTATIVE Capital One Philippines | February 2014 - June 2015 Handle inbound/outbound calls, email/chat inquiries for credit card accounts. File/report fraud cases and initiate dispute complaints against merchants. SENIOR RECRUITER PSG Global Solutions | November 2013 - February 2014 Sourcing of suitable applicants for a client position by conducting research. Screening calls with candidates, verifying qualifications and availability. Managing regular and direct contact with overseas candidates and clients. CUSTOMER SERVICE REPRESENTATIVE Sutherland Global | May 2013 - October 2013 Handling inbound calls to US customers for their Paypal accounts. Processing money transfers and bill payments. DISPUTES RESOLUTION SPECIALIST / FRAUD ANALYST Sitel | December 2008 - May 2013 Handling inbound/outbound calls, email/chat inquiries for credit card accounts. Filing fraud reports for transactions or identity theft cases. Initiating dispute complaints against merchants. Processing chargebacks for the dispute cases. Following up with customers when merchants submit representments. REFERENCES GERAN JUDETH CRUZ Global Payments Research Analyst (- MARY GRACE LOPEZ Sitel Quality Analyst (- STEPHANIE CRUZ JP Morgan Chase & Co. Fraud Analyst (-