Ma. Liza Busano

MA. LIZA T. BUSANO Administrative Assistant Mandaluyong, Metro Manila - |- PROFESSIONAL SUMMARY Detail-oriented Administrative Assistant with over 6 years of experience in providing exceptional organizational and clerical support to fast-paced environments. Skilled in managing correspondence, maintaining records, and coordinating schedules with a track record of increasing operational efficiency. Proficient in Microsoft Office Suite and property management systems, with expertise in documentation, reporting, and client service. Adept at multitasking, meeting deadlines, and maintaining confidentiality. Dedicated to contributing to organizational success with a positive attitude and strong work ethic. KEY SKILLS          Administrative Support & Records Management Property Management & Tenant Relations Documentation & Reporting Microsoft Office Suite (Word, Excel, PowerPoint, Access) Petty Cash Management & Budgeting Communication & Interpersonal Skills Problem Solving & Conflict Resolution Time Management & Prioritization Adaptability & Quick Learning PROFESSIONAL EXPERIENCE Administrative Assistant I Manheart General Services & Trading Corp. – Makati City Project Site: The Grand Towers Manila Condo Association Inc. Feb 2021 – Present     Processed and managed over 1,000 resident and tenant documents annually, ensuring 98% accuracy and compliance. Supported operations for 1,828 residential units, 28 commercial spaces, and 301 parking spaces, ensuring efficient management and seamless tenant communications. Implemented systematic organizational processes to streamline document handling, reducing errors by 20% and improving turnaround time for tenant inquiries and issues. Delivered prompt resolutions to over 300 resident inquiries monthly, enhancing satisfaction rates by 15%.    Prepared and submitted 20+ detailed weekly and monthly reports to management, streamlining operational insights. Coordinated and scheduled meetings, improving team collaboration efficiency by 20%. Managed office inventory and petty cash with 100% accountability, reconciling funds monthly without discrepancies. Administrative/Parking Assistant Djarna Manpower Services Corporation – Makati City Project Site: The Grand Towers Manila Condo Association Inc. Feb 2018 – Feb 2021    Handled over 600 administrative tasks monthly, including gate passes and work permits, with zero backlogs. Supervised parking lot operations, reducing unauthorized vehicle access incidents by 25%. Ensured timely updates and accuracy of parking and tenant records, contributing to improved compliance audits. System Encoder (IPAS) Djarna Manpower Services Corporation – Makati City Project Site: The Grand Towers Manila Condo Association Inc. Mar 2017 – Feb 2018    Verified and processed over 5,000 official receipts annually, ensuring accurate posting in the IPAS system. Generated and distributed 40+ weekly and monthly reports on collections and outstanding balances with 100% accuracy. Monitored and resolved discrepancies in utility and parking fees, improving collection efficiency by 10%. On-the-Job Training Public Attorney’s Office – Quezon City Mar 2012 – May 2012   Assisted in document encoding and filing, processing over 200 transactions within the internship period. Operated office equipment and managed phone inquiries, supporting the office's administrative functions. EDUCATION Polytechnic University of the Philippines – Open University Bachelor of Public Administration | 2024 AMA Computer Learning Center Business Office Administration and Services | 2012