MA. LIESYN C. STA. MARIA, RN, COC
#215 Caingin, San Rafael, Bulacan
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CAREER OBJECTIVE
To leverage my 7+ years of customer support experience and expertise in the health care industry into a well-rounded and reliable Virtual Assistant.
RESUME SUMMARY STATEMENT
Experienced Customer Service support and Medical Coding specialist leveraging expertise in helping business owners complete their everyday tasks so they can maximize their time and productivity. Dedicated, reliable with proven high quality work performance.
SKILLS and ABILITIES:
Email and Calendar Management
Organizing messages, helping you get to Inbox Zero
Applying email filters and automations
Creating events and appointments in Google Calendar
Setting up dual time zones
Social Media Management
Managing accounts in Facebook, Instagram and Twitter
Creating appealing graphics using Canva
Scheduling posts using Buffer and Hootsuite
Writing engaging captions and hashtags
Internet Research
Research on leads, products and reviews
WordPress Management
Familiarity with Admin Panel
Editing posts, embedding videos, moderating comments and users
Data Entry
Convert images into an Excel or Google Sheets file for easier data analysis
Google Docs and Sheets
Creating reports using charts and table in Google Docs
Transcription
Customer Service support
MS Office
EXAM/ CERTIFICATION/ TRAINING
July 2010Philippine Nursing Licensure Examination
February 2015AAPC Certification for Outpatient Coder (COC)
May 2015Basic ICD-10 proficiency training
October 2017Virtual Assistant Bootcamp training
WORK EXPERIENCE
Outpatient Medical Coder| EHBC Medical Coding Services
August 2015 - August 2017
*Areas of specialization:
1. Facility outpatient clinic visits,
2. Diagnostic/ancillary services
3. ER visits
4. E/M services
* Review and apply correct ICD-10 CM and CPT codes to each chart.
* Maintain consistent high quality performance.
* Meet daily production quota of 150-200 charts/ day.
Outpatient Medical Coder | Radius Global Solutions (Veldos Global Solutions)
November 2013 - July 2015
*Areas of specialization:
1. ER visit
2. Outpatient clinic visits
3. Diagnostic/ ancillary services (radiology, laboratory and pathology)
* Maintain high quality performance.
* Meet daily productivity quota of 80-100 charts/ day.
* Maintain good punctuality and attendance.
Health Care Insurance Receivables Representative | Expert Global Solutions (RMH Teleservices Asia Pacific, Inc)
September 2012 - October 2013
* Responsible for all aspects of follow up and collections on accounts.
* Making outbound calls to payers and accessing payer websites.
* Obtain claim statuses and denial reasons.
* Identify and correct billing errors and re-bill as necessary by writing appeals
Universal Agent (Technical/Billing/Chat/E-mail support) | Expert Global Solutions (RMH Teleservices Asia Pacific, Inc)
September 2010 - August 2012
* Take inbound calls.
* Provide technical and billing assistance to U.S customers.
* Handles live chats, tickets and emails.
FULL EDUCATION
-Far Eastern University-Nicanor Reyes Medical Foundation
Bachelor of Science in Nursing
- Francisco Homes College
Francisco Homes, San Jose Del Monte, Bulacan
- Francisco Homes Learning Academy
Francisco Homes, San Jose Del Monte, Bulacan
CHARACTER REFERENCES:
Mrs. Myka Alyssa B. Tumbaga-
Quality Auditor
Radius Global Solutions (Veldos Global Solutions)
Mr. Joseph Gantala-
Quality Auditor
Radius Global Solutions (Veldos Global Solutions)
