Ma Latepha Gozo

MA. LATEPHA GOZO Customer Service Representative Career History COSTUMER SERVICE REPRESENTATIVE Teletech PH| Feb 2021 - present objectives Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Contact Information SALES & SERVICE REPRESENTATIVE (SEASONAL ACCOUNT) Inspiro | Jan 2021 - Feb 2021 Present, promote and sell products/services using solid arguments to existing and prospective customers Expedite the resolution of customer problems and complaints to maximize satisfaction CREATIVE VIRTUAL ASSITANT Smart Earning PH | June 2020 - Nov 2020 Prepare customer spreadsheets and keep online records Provide customer service as first point of contact 3948 vanguard st. Camarin Caloocan City --www.gozolatepha.com Talents & Skills Highly knowledgeable in Customer service knowledge in Technical Support Excellent communication skills Highly knowledge in Sales Create Social media post using canva Academic Background ST. VINCENT DE FERRER COLLEGE OF CAMARIN Information Technology 2nd year College Under Graduate CIELITO ZAMORA HIGH SCHOOL Graduated April 2016 Personal References Gemerie Rosh Ducut- Team Leader (TTEC) Ms. Natalia- VA Supervisor(SmartEarning PH)