Ma Kristina Sophia Evangelista

Ma. Kristina Sophia Evangelista Virtual Assistant Contact Add: #230 Tam-awan Pinsao proper, Baguio City, Phil. Email:-Skype: live:kristinasophia.evangelista8 Contact:- Facebook: https://www.facebook.com/kristinasophia.evangelista Profile I have superior skills in fast-paced environment, worked well under pressure and am goal oriented. I am very flexible in terms of tasks and duties. Understand the importance of patience and being a team player. Thus, Skills • Office & Admin (Virtual Assistant) - Admin Assistant - Data Entry - Personal Assistant - Travel Planning always hope to achieve a good harmonious relationship with others. Computer literate, effective communicator, able to explain complex processes and easy-to-understand • Marketing & Sales - Social Media Marketing • Customer Service & Admin Support - Customer Support - Email Support - Phone Support terms for end-users. Thus, Experienced in Facebook marketing and email marketing. Hands-on on Hospitality business making sure we always meet customer satisfaction. Work Experience November 2014- Present BAGUIO TAN-AWAN LODGING HOUSE BAGUIO CITY Property Management/ Facebook Specialist/ Customer Service ____________________________________ March 2014-August 2014 ACQUIRE - Dodo Tech WCC, Shaw Blvd. Inbound/Outbound Technical Support Representative _________________________________________ Answer customer calls and record complaints; assist customers in configuring Developed a facebook page for a Local business. Handled inquiries and processed bookings on Facebook and other booking Platforms (Airbnb,etc). Handled social media Marketing. Hands on job on the business and assisted guest with their needs. adsl routers and solve different problems . related to, internet connectivity; follow up on Skills Acquired: -Respond to guest inquiries in a timely fashion -Answer all guest inquiries that come in -Coordinate late check outs and early check ins -Update check in and check out times -Trouble shoot with guests having trouble finding or accessing a property -Keeping track of guest issues that arise -Writing reviews for guests TELETECH- Bank of America • Office & Admin (Virtual Assistant) - Admin Assistant - Data Entry - Personal Assistant - Travel Planning products and services based on their account open cases and follow up with technicians working to solve problems. March 2013-February 2014 UP-Ayala Technohub, QC Inbound Customer Service Representative _____________________________________ Responded to inbound service calls in fastpaced, high volume call call center. Built rapport to customers and proposed different history to help minimize their monthly bill. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving • Marketing & Sales - Social Media Marketing • Customer Service & Admin Support - Customer Support - Email Support - Phone Support problems. April 2009-September 2012 April 2009-September 2012 SITEL Education EPZA, Loakan Rd. Inbound Technical and Customer Service Representative _________________________________________ -(under grad) Masters in Human Resources Management Benguet State University Handled with accuracy an average of 40 inbound calls per day. Serviced cutomers' inquiry about their billing and service subscription. Made sales quota on equipment and TV channels programming. Troubleshooted technical problems arousing out of the satelite product and always reach solution with majority of calls resolved within company's 11 minutes requirement. Moreover, have sufficient knowledge and experience on handling customer support particularly on debit cards • within 4 minutes average call per handling te. Tus, handled email support answering query regarding debit cards. • Open University - Bachelor of Science in Agribusiness Major in Cooperative Benguet State University- Associate in Entrepreneurial Technology Benguet State University- Baguio City National High School- Lucban Elementary School Referrence (available upon request)